Technical Program Manager

UKG - Lowell, MA

Full-time - Mid Level

Lowell, MA

Professional, Scientific, and Technical Services

About the position

At UKG, we are dedicated to our purpose of people™. Our HR, payroll, and workforce management solutions are designed to help organizations unlock happier outcomes for all. The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, plays a crucial role in this mission by managing a portfolio of value streams that contribute to our enterprise SaaS product. This team is composed of highly skilled practitioners who collaborate to ensure that these value streams deliver maximum value to our customers. We are committed to driving innovation, continuous improvement, and customer satisfaction, all while focusing on better outcomes for our people and our customers. We are currently seeking a highly motivated Technical Program Manager to join our dynamic team. In this role, you will have the opportunity to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products. Your strong communication skills, technical expertise, and leadership abilities will be essential as you collaborate with cross-functional teams to drive the delivery of product releases and other projects and programs. You will also play a vital role in fostering a culture of excellence and collaboration within the team. This position offers valuable hands-on experience and mentorship, allowing you to grow your skills while helping UKG achieve its goals.

Responsibilities

• Assist in driving the value stream in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads.
• Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
• Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management, and reporting.
• Work closely with cross-functional teams to ensure alignment with project goals and timelines.
• Apply familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
• Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed.
• Provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
• Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

Requirements

• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field.
• 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts.
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Nice-to-haves

• Experience with UKG Product Suites, Payroll or Payment Services knowledge.
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable.
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
• Experience with Aha!, JIRA, Confluence, PowerBI.
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM.

Benefits

• Adoption and surrogacy assistance
• Tuition reimbursement
• Wellness programs
• Employee resource groups for connection and support