Technical Program Manager

Request Technology - Naperville Park District, IL

Full-time - Senior

Naperville Park District, IL

Administrative and Support Services

About the position

The Technical Program Manager will be responsible for overseeing the delivery of multiple technical programs and projects within a prestigious Managed Service Provider (MSP) company. This role is client-facing and requires a strong technical background, focusing on retail software implementation, integration, and commerce platforms. The manager will ensure alignment with client expectations, project scope, budget, and timelines while leading cross-functional teams and maintaining strong relationships with stakeholders.

Responsibilities

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure feasibility and technical alignment of project requirements.
• Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.
• Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (e.g., scope documents, status reports, risk logs).
• Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers.
• Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams.
• Partner with sales and business development teams to identify opportunities for account growth and expansion within existing clients.
• Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings.
• Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement.
• Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration.
• Project Management Certifications: PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization.
• Experience in working with commerce platforms (e.g., commercetools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience with Agile and Waterfall project management methodologies.