Technical Project Manager - CISCO CVP

Wisemen Multimedia - Chamblee, GA

Part-time,Full-time - Mid Level

Hybrid - Chamblee, GA

Telecommunications

About the position

WMC is seeking a Project Manager to join the Contact Center Support team, focusing on the Cisco Unified Contact Center Environment (UCCE - CVP-ICM). The role involves managing complex Contact Center implementations, supporting day-to-day operations, and ensuring the delivery of business and technical requirements. The successful candidate will work in a large enterprise environment and contribute to all phases of the project management lifecycle.

Responsibilities

• Contribute to all phases of the Program/Project Management lifecycle within the PMO.
• Generate and review executive presentations and training programs.
• Generate and review reports for business customers.
• Manage ProSight Updates for Unified Network System (UNS).
• Administer and migrate SharePoint.
• Provide Power Teams user administration support.
• Support PowerBI user administration.
• Provide MS Project and MS Visio support.
• Offer ad-hoc Excel and PowerPoint support for the leadership team.
• Lead change management documentation and training.
• Interact daily with IT Specialists and Program Analysts.
• Manage Agile meeting documentation for Unified Work Requests (UWR).
• Develop Impact Cost Analysis for Unified Work Requests (UWR).
• Track and report on Change Request status throughout the lifecycle.

Requirements

• Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services.
• 5 years of experience with Cisco UCCE platforms: Intelligent Contact Management, Customer Voice Portal, Cisco Identity services, and Finesse.
• 5 years of experience with Windows Server platforms.
• 3 years of experience with VMWare technologies in asset allocation, deployment, migration, and troubleshooting.
• 3+ years of experience with project management.
• Minimum of 6-8 years of experience with a bachelor's degree, or 8 years of experience in lieu of a degree.
• Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

Nice-to-haves

• Familiarity with Report Customization with Aceyus.
• Familiarity with Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.).
• Minimum 4 years of experience in VoiceXML IVR technologies.
• Experience with Visio, MS Project, and other MS Office Applications.

Benefits

• Diversity and inclusion initiatives
• Flexible work schedule
• Professional development opportunities