Technical Project Manager III - Federal

$88,980 - $118,630/Yr

Lumen Technologies - Herndon, VA

Full-time - Mid Level

Herndon, VA

Telecommunications

About the position

The Technical Project Manager III at Lumen will oversee technical project management functions within the GSD NOC, specifically focusing on U.S. Government owned networks. This role requires a strong background in managing complex projects, troubleshooting circuit-level issues, and coordinating maintenance activities while ensuring compliance with security protocols. The position is based in either Herndon, VA or Denver, CO and necessitates an active Government security clearance.

Responsibilities

• Manage trouble tickets for dark fiber and circuit level issues, including scheduling and updates.
• Process scheduled maintenance notifications for Federal customers, assessing risks and impacts.
• Provide background and scope of work for fiber maintenance and circuit grooms.
• Catalog maintenance notifications in the GSD NOC database and update issue statuses.
• Review customer maintenance submissions for technical scope and coordinate resources.
• Conduct fiber and equipment activities and testing with customers.
• Provide logistics support for equipment and component sparing and expedited shipments.
• Manage RMAs and track deliveries to ensure inventory levels and validate assets.
• Research and evaluate project risks, determining solutions for risk management.
• Prepare monthly reports on fiber availability and scheduled maintenance activities.
• Liaise with internal departments such as Change Management and Field Operations.
• Advocate for customer maintenance requirements and participate in customer presentations.
• Interface with Program Offices, Service Managers, and Property Management.

Requirements

• Minimum of 5+ years' experience with long-haul and metro transport networks.
• Broad experience with vendor platforms for optical networks such as Ciena, Cisco, and Lucent.
• Circuit level troubleshooting experience.
• Experience with fiber maintenance activities and fiber splicing/relocation.
• Demonstrated ability to perform project planning and implementation.
• Prior NOC experience is preferred.
• Well versed in scheduled maintenance processes and circuit grooms.
• Ability to relate technical issues to management and Government personnel.
• Website management skills for content creation and documentation posting.
• Ability to work in a high-stress environment and multitask effectively.
• Associate degree in Engineering, Electronics, Software, or Networks, or equivalent experience.
• Active security clearance required.

Nice-to-haves

• Experience with Government networks and customers.
• Strong communication skills and ability to collaborate closely with peers.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs