OrangePeople - Menlo Park, CA
posted about 1 month ago
We are seeking a project analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on our products. The main function of the Project Analyst is to work with the Premier Partner Operations team to support labeling and other analysis across our Verified support queues. Our Verification is a subscription-based service available to Creators and Businesses, offering them benefits ranging from account verification, protection, and customer support. The primary responsibility of this role will be to label large volumes of data, which may involve repetitive tasks and require attention to detail. As a Project Analyst, you will become a subject matter expert in labeling workflows and guidelines, practicing labeling in assigned queues. You will maintain relationships with cross-functional partners, including Operations, Product, and Engineering. Performing quality audits to provide labeling metrics and insights will be essential, as well as supporting policy guideline updates and recommending optimization opportunities across support queues. You will also help unblock obstacles by sharing data and escalating bugs and tooling issues to inform operations and cross-functional teams with supporting documentation. Understanding and helping incorporate changes made by cross-functional partners to existing workflows, product features, and planned launches will be a key part of your role.