OrangePeople - Menlo Park, CA

posted about 1 month ago

Full-time
Menlo Park, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

We are seeking a project analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on our products. The main function of the Project Analyst is to work with the Premier Partner Operations team to support labeling and other analysis across our Verified support queues. Our Verification is a subscription-based service available to Creators and Businesses, offering them benefits ranging from account verification, protection, and customer support. The primary responsibility of this role will be to label large volumes of data, which may involve repetitive tasks and require attention to detail. As a Project Analyst, you will become a subject matter expert in labeling workflows and guidelines, practicing labeling in assigned queues. You will maintain relationships with cross-functional partners, including Operations, Product, and Engineering. Performing quality audits to provide labeling metrics and insights will be essential, as well as supporting policy guideline updates and recommending optimization opportunities across support queues. You will also help unblock obstacles by sharing data and escalating bugs and tooling issues to inform operations and cross-functional teams with supporting documentation. Understanding and helping incorporate changes made by cross-functional partners to existing workflows, product features, and planned launches will be a key part of your role.

Responsibilities

  • Become a subject matter expert in labeling workflows and labeling guidelines, practicing labeling in assigned queues.
  • Maintain relationships with cross-functional partners, including Operations, Product, and Engineering.
  • Perform quality audits to provide labeling metrics and insights, support policy guideline updates, and recommend optimization opportunities across support queues.
  • Help unblock obstacles by sharing data and escalating bugs and tooling issues to inform operations and cross-functional teams with supporting documentation.
  • Understand and help incorporate changes made by cross-functional partners to existing workflows, product features, and planned launches.

Requirements

  • Attention to Detail: Essential for accurately labeling and annotating large datasets.
  • Critical Analysis: Ability to understand complex policies/ideas, identify nuance and patterns, and conduct root cause analyses.
  • Judgment Making: Ability to make sound judgment calls, especially when categorizing data.
  • Proficiency with Technology: Speed and efficiency in using technology tools and resources are crucial.
  • Ability to Follow Standards: Contractors must ensure that labels are accurate and complete, adhering to predefined standards.
  • Effective communication skills necessary for reporting findings and collaborating with team members.
  • Willingness to participate in training sessions to maintain expertise and accuracy in labeling tasks.

Benefits

  • 401(k)
  • Dental Insurance
  • Health insurance
  • Vision insurance
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