Technical Project Manager IV

$166,400 - $187,200/Yr

ASGN - New York, NY

Full-time

New York, NY

Administrative and Support Services

About the position

The Systems Operations Project Manager role at Apex Systems involves overseeing the tooling and system needs for the Global Operations Team. The position requires a seasoned project manager with extensive experience in managing software product development, collaborating with engineers, and working with diverse stakeholders. The role focuses on coordinating projects, optimizing processes, and ensuring effective communication among teams to support operational efficiency.

Responsibilities

• Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
• Present and explain proposals, reports, and findings to clients.
• Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
• Identify opportunities in existing processes to streamline, optimize, and standardize processes.
• Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
• Effectively manage, develop, and train the larger team on new processes.
• Ensure that all processes used by the global team are thoroughly documented and regularly improved.
• Conduct, analyze, and share results from service and operation performance reviews.
• Coordinate and manage all relevant stakeholders, including the support desk team, customers, and other teams involved in service desk operations.
• Systematically interpret user problems and identify solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Requirements

• 8+ years of experience in operations for a tech company, consulting, operations, or similar roles.
• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong leadership and mentoring skills necessary to provide support and constructive feedback.
• Strong knowledge of production processes, quality control, costs, and techniques for maximizing efficiency and effectiveness in launch and production.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle.
• Strong ability to take both a narrow focused view and a high-level systems view to understand and articulate implications of small changes to overall systems, and vice versa.
• Strong ability to interpret and translate operational requirements into technical needs.
• Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc.), Visio, Lucid Charts, etc.

Nice-to-haves

• Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred.
• PMI or PMP certification preferred.

Benefits

• Quality career resources
• Training and certifications
• Development opportunities
• Comprehensive benefits package