Technical Project Manager, SAP Cloud

Santander Bank - Boston, MA

Full-time - Mid Level

Boston, MA

Credit Intermediation and Related Activities

About the position

The Technical Project Manager for SAP Cloud is responsible for managing and implementing both internal and external IT projects or programs that have a defined start and end. This role involves leading team members from various job families through a structured project life cycle. The Project Manager will plan, develop, coordinate, and assist with project activities across all phases, including project planning, execution, communication, financial management, and issues/risk mitigation. The individual will allocate, obtain, and manage resources and project management tools to achieve project objectives effectively. Additionally, the Project Manager will create and implement assessment processes to ensure timely completion of projects in accordance with established standards and requirements. In this role, the Project Manager will develop detailed project plans and schedules for application and infrastructure projects, collaborating closely with business analysts, developers, and QA teams to execute the project successfully. The individual will manage the project lifecycle from initiation through to program closure, addressing and resolving risks, issues, and dependencies as they arise. The Project Manager will provide direction and guidance for a wide array of activities associated with project planning and management, ensuring that projects are completed on time, within budget, and to client specifications. This includes overseeing end-to-end project management activities such as project reporting, planning, issue/risk identification and tracking, scope management, estimation, client management, relationship management, and preparation of project documentation for projects of high business complexity. The Project Manager will monitor project results for significant deviations and work collaboratively with Information Technology functions to address incidents and high-priority defects. Regular contact with clients is essential to coordinate and report on project progress and accomplishments, ensuring transparency and alignment with client expectations.

Responsibilities

• Develops detailed project plans and schedules for application/infrastructure projects, working closely with business analysts, developers, and QA to execute the project.
• Manages the project lifecycle from initiation through to program closure.
• Manages and resolves risks, issues, and dependencies.
• Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget, and to client specifications.
• Manages and oversees the end-to-end project management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, client management, relationship management, and other project documentation preparation for projects of high business complexity.
• Monitors project results for significant deviations and works collectively with Information Technology functions to address incidents and high-priority defects.
• Maintains regular contact with clients and coordinates and reports on project progress and accomplishments.

Requirements

• Bachelor's Degree or equivalent work experience in Business Administration, management information systems, computer science, or equivalent.
• 4-10 years of experience in the technology or financial services industry is strongly preferred.
• Knowledge of implementing SAP Cloud/No Cloud solutions, analyzing business processes, and/or customizing SAP functionality in one or more of the following SAP components: FI-AP, FI-AA, CO, BCS, MM, PS, SAP Ariba (Smart Buy, Sourcing, Contracts, SLP), SAP Analytics Cloud. SAP S/4HANA experience preferred.
• Knowledge of SDLC, including Waterfall and Agile methodologies.
• Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.
• Experience supporting customer-facing, high-volume, mission-critical applications strongly preferred.
• Demonstrated ability to effectively manage project commitments to achieve quality solutions.
• Demonstrated ability to manage and lead project resources.
• Proven ability to adhere to software project management best practices.
• Demonstrated excellent written and verbal communications skills.
• Ability to facilitate work groups with a high degree of professionalism, work ethic, and integrity.
• Ability to incorporate technical and business knowledge in the analysis of customer solutions.
• Demonstrated ability to work productively with diverse teams.

Nice-to-haves

• Bilingual Spanish is a plus.