Technical Project Manager - Service Delivery Center - Senior Analyst - Jacksonville

Ernst & Young - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Professional, Scientific, and Technical Services

About the position

As a Senior Analyst in the Service Delivery Center at EY, you will play a pivotal role in managing and delivering complex projects within the financial services sector. This position is designed for individuals who are passionate about leveraging technology to drive business transformation and improve customer experiences. You will be part of a high-performing team that collaborates closely with experienced client-serving professionals to deliver project-based work and managed services to our US-based Financial Services Organization (FSO) clients. Your contributions will help businesses realize the value of their IT investments, supporting strategic initiatives and driving growth across various financial sectors. In this role, you will be responsible for creating and developing project charters, scopes, and schedules, as well as planning and assigning resources to projects. You will advise and consult with other departments regarding production software issues, manage project resources, communications, and costs, and create a project organization structure that identifies key team members and their roles. Conducting kickoff meetings with stakeholders to announce project starts and reviewing overall project plans will be essential to ensure alignment and consensus. You will measure project performance using appropriate tools and techniques, identify variances, and implement corrective actions as necessary. Your ability to negotiate priorities across multiple groups will be crucial, as will your skills in managing changes to project scope, schedule, and costs. You will also be tasked with identifying high-level risks and implementing actions to minimize their impact, while maintaining strong relationships with stakeholders beyond IT services, including finance, communications, and legal departments. As a leader, you will improve team performance by fostering cohesiveness, mentoring, training, and motivating team members. You will work closely with system end users to document requirements and analyze current business processes to identify gaps. Additionally, you will maintain system protocols by writing and updating procedures and documentation, ensuring that all project-related information is accurate and accessible.

Responsibilities

• Create and develop project charter, scope and schedules, then plan and assign resources to a project
• Advise and consult with other departments about production software issues, concerns, problems and questions
• Manage resources, communications and cost management of projects
• Create project organization structure, including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders
• Conduct a kickoff meeting with all key stakeholders to announce the start of a project and review the overall project plan and gain consensus
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
• Manage changes to the project scope, project schedule and project costs to keep the project plan accurate and updated and reflective of authorized project changes, as defined in the change management plan, to facilitate customer acceptance
• Identify high-level risks, assumptions and constraints, then implement approved actions and workarounds to minimize the impact of risks to the project
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution
• Create and implement remedies to obstacles and challenges throughout the course of the project
• Develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of a project
• Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among the teams
• Work with system end users to understand business functions and document requirements
• Analyze current business processes to identify potential gaps between current and target states
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities
• Maintain system protocols by writing and updating procedures
• Write and maintain end user and system practitioner documentation as reference material

Requirements

• A bachelor's degree in Liberal Arts, Criminal Justice, English, Finance, General Business, History, International Studies, Prelaw or MIS with a business focus
• Three to five years consulting or industry experience in complex program management and portfolio management
• Strong communication, facilitation and presentation skills
• Experience in project delivery, including configurations, release and change management
• Knowledge of integration plans, integration reports and test procedures
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components
• Demonstrated project and program management skills in a cross-functional coordination role
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance and management disciplines

Nice-to-haves

• Experience working in the financial services or the professional services industry
• Experience working with executive IT or business leadership
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management and systems development life cycles
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe)
• An understanding of master scheduling and integrated project planning
• Experience with enterprise PMO and Lean PMO setup and operation

Benefits

• Competitive compensation package
• Medical and dental coverage
• Pension and 401(k) plans
• Minimum of 15 days of vacation
• 10 observed holidays
• 3 paid personal days
• Programs and benefits designed to support physical, financial and social well-being
• Opportunity to manage a portfolio of talent within a designated service line
• Collaborative environment
• Excellent training and development prospects