Technical Project Manager - Service Delivery Center - Senior Analyst - San Antonio

Ernst & Young - Woodbridge Township, NJ

Full-time - Mid Level

Woodbridge Township, NJ

Professional, Scientific, and Technical Services

About the position

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Service Delivery Center - Project Management - Senior Analyst position is designed for individuals who are passionate about resolving complex challenges in the financial services industry. This role can be performed from anywhere in the country and is part of a new group being developed within EY's Service Delivery Center. The successful candidate will work closely with high-performing US-based resources and experienced client-serving professionals to deliver project-based work and managed services to US-based Financial Services Organization (FSO) clients. As a Senior Analyst, you will be responsible for helping businesses realize the value from their IT investments by supporting strategy, improving customer experience, and driving growth. You will provide advice about technology enablement and the significant impact IT has on major program transformations. This position offers a unique opportunity to be part of building a new team within a growing organization, where your contributions will be invaluable in shaping the future of the Service Delivery Center.

Responsibilities

• Create and develop project charter, scope and schedules, then plan and assign resources to a project
• Advise and consult with other departments about production software issues, concerns, problems and questions
• Manage resources, communications and cost management of projects
• Create project organization structure, including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders
• Conduct a kickoff meeting with all key stakeholders to announce the start of a project and review the overall project plan and gain consensus
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
• Manage changes to the project scope, project schedule and project costs to keep the project plan accurate and updated and reflective of authorized project changes, as defined in the change management plan, to facilitate customer acceptance
• Identify high-level risks, assumptions and constraints, then implement approved actions and workarounds to minimize the impact of risks to the project
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution
• Create and implement remedies to obstacles and challenges throughout the course of the project
• Develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of a project
• Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among the teams
• Work with system end users to understand business functions and document requirements
• Analyze current business processes to identify potential gaps between current and target states

Requirements

• Strong project management skills with experience in creating project charters and scopes
• Ability to manage resources, communications, and costs effectively
• Experience in conducting project kickoff meetings and aligning stakeholders
• Proficient in measuring project performance and implementing corrective actions
• Strong negotiation skills to manage priorities across multiple teams
• Experience in change management and maintaining project plans
• Ability to identify and mitigate project risks and constraints
• Strong communication skills to report on project status and roadblocks
• Experience in building relationships with various stakeholders across departments
• Ability to lead, mentor, and motivate team members

Nice-to-haves

• Experience in the financial services industry
• Familiarity with IT project management tools and methodologies
• Knowledge of business process analysis and improvement techniques
• Experience in working with cross-functional teams
• Certification in project management (e.g., PMP, Agile)

Benefits

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements