Technical Project Manager - Service Delivery Center - Senior Analyst - San Antonio

Ernst & Young - Greenville, SC

Full-time - Mid Level

Greenville, SC

Professional, Scientific, and Technical Services

About the position

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Service Delivery Center - Project Management - Senior Analyst: This position can be anywhere in the country. EY is the only professional services firm with a separate business unit (Financial Services Organization, or FSO) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources working closely with our experienced client-serving professionals to deliver project-based work and managed services to our US-based FSO clients. If you have a passion for rallying together to resolve the most complex challenges in the financial services industry, come join our dynamic FSO team! Working on projects that cross financial sectors, the experiences you gain here as a senior analyst will be invaluable. You'll help businesses realize the value from their IT investments by supporting strategy, improving the customer experience and driving growth. As part of a high-performing team, you'll provide advice about technology enablement, as well as the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center and you will have the opportunity to be a part of building a new team within this growing organization.

Responsibilities

• Create and develop project charter, scope and schedules, then plan and assign resources to a project
• Advise and consult with other departments about production software issues, concerns, problems and questions
• Manage resources, communications and cost management of projects
• Create project organization structure, including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders
• Conduct a kickoff meeting with all key stakeholders to announce the start of a project and review the overall project plan and gain consensus
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
• Manage changes to the project scope, project schedule and project costs to keep the project plan accurate and updated and reflective of authorized project changes, as defined in the change management plan, to facilitate customer acceptance
• Identify high-level risks, assumptions and constraints, then implement approved actions and workarounds to minimize the impact of risks to the project
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution
• Create and implement remedies to obstacles and challenges throughout the course of the project
• Develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of a project
• Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among the teams
• Work with system end users to understand business functions and document requirements
• Analyze current business processes to identify potential gaps between current and target states
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities
• Maintains system protocols by writing and updating procedures
• Write and maintain end user and system practitioner documentation as reference material

Requirements

• A bachelor's degree in Liberal Arts, Criminal Justice, English, Finance, General Business, History, International Studies, Prelaw or MIS with a business focus
• Three to five years consulting or industry experience in complex program management and portfolio management
• Strong communication, facilitation and presentation skills
• Experience in project delivery, including configurations, release and change management
• Knowledge of integration plans, integration reports and test procedures
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components
• Demonstrated project and program management skills in a cross-functional coordination role
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance and management disciplines

Nice-to-haves

• Experience working in the financial services or the professional services industry
• Experience working with executive IT or business leadership
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management and systems development life cycles
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe)
• An understanding of master scheduling and integrated project planning
• Experience with enterprise PMO and Lean PMO setup and operation

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Minimum of 15 days of vacation
• 10 observed holidays
• 3 paid personal days
• Programs and benefits designed to support physical, financial and social well-being