Technical Project Manager - Service Delivery Center - Senior Analyst - San Antonio

$59,200 - $120,900/Yr

Ernst & Young - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

As a Technical Project Manager within the Service Delivery Center at EY, you will play a pivotal role in managing and delivering complex projects that span various financial sectors. This position is designed for a Senior Analyst who is passionate about leveraging technology to enhance business operations and drive growth. You will be part of a newly formed group within the Service Delivery Center, which is dedicated to providing project-based work and managed services to our Financial Services Organization (FSO) clients. Your contributions will be crucial in helping businesses realize the value of their IT investments by supporting strategic initiatives and improving customer experiences. In this role, you will be responsible for creating and developing project charters, scopes, and schedules, as well as planning and assigning resources effectively. You will advise and consult with various departments regarding production software issues, ensuring that all project communications and cost management aspects are handled efficiently. Your ability to create a project organization structure, identify key team members, and communicate the project plan will be essential in aligning all stakeholders. You will conduct kickoff meetings with stakeholders to announce project starts and review overall plans, while also measuring project performance using appropriate tools and techniques. Your strong negotiation skills will be vital as you manage changes to project scope, schedule, and costs, ensuring that the project plan remains accurate and reflective of any authorized changes. Additionally, you will identify high-level risks and implement approved actions to mitigate their impact on the project. Your role will also involve developing and maintaining relationships with stakeholders beyond IT services, including finance, communications, and legal departments, to address all potential downstream implications of projects. You will work closely with system end users to understand business functions, document requirements, and analyze current business processes to identify gaps. Your documentation skills will be put to use as you create system requirements and maintain system protocols, ensuring that all procedures are up to date and accessible for reference.

Responsibilities

• Create and develop project charter, scope and schedules, then plan and assign resources to a project
• Advise and consult with other departments about production software issues, concerns, problems and questions
• Manage resources, communications and cost management of projects
• Create project organization structure, including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders
• Conduct a kickoff meeting with all key stakeholders to announce the start of a project and review the overall project plan and gain consensus
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
• Manage changes to the project scope, project schedule and project costs to keep the project plan accurate and updated and reflective of authorized project changes, as defined in the change management plan, to facilitate customer acceptance
• Identify high-level risks, assumptions and constraints, then implement approved actions and workarounds to minimize the impact of risks to the project
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution
• Create and implement remedies to obstacles and challenges throughout the course of the project
• Develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of a project
• Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among the teams
• Work with system end users to understand business functions and document requirements
• Analyze current business processes to identify potential gaps between current and target states
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities
• Maintain system protocols by writing and updating procedures
• Write and maintain end user and system practitioner documentation as reference material

Requirements

• A bachelor's degree in Liberal Arts, Criminal Justice, English, Finance, General Business, History, International Studies, Prelaw or MIS with a business focus
• Three to five years consulting or industry experience in complex program management and portfolio management
• Strong communication, facilitation and presentation skills
• Experience in project delivery, including configurations, release and change management
• Knowledge of integration plans, integration reports and test procedures
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components
• Demonstrated project and program management skills in a cross-functional coordination role
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance and management disciplines

Nice-to-haves

• Experience working in the financial services or the professional services industry
• Experience working with executive IT or business leadership
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management and systems development life cycles
• Relevant industry certification (eg, PMP, Agile CSM, SAFe)
• An understanding of master scheduling and integrated project planning
• Experience with enterprise PMO and Lean PMO setup and operation

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Minimum of 15 days of vacation, plus 10 observed holidays and 3 paid personal days
• Flexible vacation policy allowing you to decide how much vacation time you need
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
• Excellent training and development prospects, both through established programs and on-the-job training
• Collaborative environment where everyone works together to create a better working world