Disability Solutions - Ann Arbor, MI
posted 3 months ago
As the Project Manager for KLA's Product Support Operations (PSO), you will play a pivotal role in enhancing service support strategies and improving processes on a global scale. This position involves collaborating closely with the PSO management team to craft and develop comprehensive service improvement project plans. Your responsibilities will encompass creating detailed schedules, allocating resources, defining business requirements, and designing the necessary infrastructure and systems while adhering to budget constraints. You will also be tasked with developing mitigation plans to address any project changes, scope creep, or delays that may arise during the project lifecycle. In this role, you will lead and train technical personnel on new procedures and processes, ensuring that all team members are aligned with the project goals. You will track project requirements, achievements, and schedules, providing regular updates and progress reports to management. Coordination will be a key aspect of your responsibilities, as you will manage all elements of the project, including tasks, resources, collaborators, and any conflicts that may arise. You will be expected to make trade-offs between opposing requests and evaluate resources effectively to ensure project success. Additionally, you will establish a support strategy for ramping processes, infrastructure, and personnel globally. This includes tracking and reporting on infrastructure design and reliability issues to IT support teams. You will run efficient meetings, assign ownership of tasks, track project progress, and generate meeting minutes and action items. Working closely with the management team, you will inspire change and foster a positive change management environment while handling project risks and implementing mitigations. Your goal will be to streamline processes to produce more efficient progress and enhance overall service delivery.