Technical Project Manager

Zoom - Topeka, KS

Full-time - Mid Level

Remote - Topeka, KS

Administrative and Support Services

About the position

As a Technical Project Manager at Zoom, you will lead the planning, execution, and delivery of technical projects, ensuring they are completed on time, within budget, and meet quality standards. This role is essential for coordinating resources, managing stakeholders, and mitigating risks to achieve project success, particularly in the context of Zoom Contact Center deployments.

Responsibilities

• Participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions.
• Reviewing system configurations to determine the impact of known and anticipated business needs, and proposing solutions to meet those needs.
• Managing the execution of the project plan including deliverables, timeline, scope, schedule, and billing while regularly communicating project status.
• Migrating customers from voice and video solutions to Zoom and 3rd party solutions.
• Maintaining internal process tracking updates including scheduling, documentation, porting, and billing in accordance with the deployment project.
• Exchanging information, verbally and in writing, clearly, accurately, reliably, and timely.
• Documenting best practices and creating a deployment and support playbook.

Requirements

• Bachelor's in Computer Science, Management Information Systems, or equivalent.
• At least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions.
• Experience deploying Zoom Phone.
• Knowledge of Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.
• Experience with migrations to Cloud Voice & Cloud Contact Center solutions.
• Knowledge of deployments for SBCs, trunks, and gateways.
• Knowledge of VoIP and SIP protocols.
• Background in Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8×8, Avaya, Mitel, Vonage, etc.).
• Background in Contact Center solutions (Five9, Salesforce.com, Genesys, 8×8, Twilio, InContact, TalkDesk, etc.).
• Networking experience and a good understanding of network requirements for Voice and Video deployments.

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible work hours and hybrid work environment.
• Paid time off and holidays.
• Employee wellness programs and mental health support.
• Professional development opportunities and tuition reimbursement.