Technical Project Manager

Wisestep - Jonesboro, AR

Full-time

Jonesboro, AR

About the position

The Technical Project Manager at Wisestep-Inc is responsible for overseeing project rollouts and installations from inception to completion. This role involves collaboration with sales teams, customers, technical experts, and subcontractors to ensure successful project execution, adherence to schedules, and customer satisfaction. The Project Manager will manage project scope, documentation, and resource coordination while continuously seeking improvements in project processes.

Responsibilities

• Assist in the development and review of project SOWs
• Develop project plans and schedules necessary for the successful completion of projects and rollouts
• Negotiate, schedule and coordinate project resources as needed, leveraging our resources whenever possible
• Place and/or coordinate equipment and material orders and shipments needed for projects
• Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work
• Conduct conference calls with customers and vendors to update project progress and status
• Able to estimate costs and take necessary action to keep projects on schedule and on budget
• Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project
• Assist with the development of internal process documentation and external customer documentation
• Continually look for opportunities to improve the pre or post project/installation processes
• Handles complex and long term projects
• Work is managed at project milestones
• Model appropriate behavior in regards to our Core Values and Code of Ethics policies and supports our team approach to quality to drive us forward
• Other duties or tasks as assigned by management

Requirements

• Bachelor's degree (BA/BS) or equivalent experience
• 3-5 years of project coordination or project management experience, preferably in a progressive, technically oriented environment
• Project Management certification (CAPM, PMP, or equivalent) or equivalent experience
• Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
• Attention to detail and great organizational skills
• Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
• Ability to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change