Inrhythm - Dallas, TX
posted about 2 months ago
As a Technical Project Manager at InRhythm, you will play a pivotal role in managing and enhancing client relationships while overseeing the successful delivery of projects. This position requires a comprehensive understanding of the digital landscape, strong client-relationship skills, and the ability to recommend growth strategies that will positively impact the bottom line. Your primary goal will be to grow existing accounts by fostering a dynamic, long-term management partnership with our clients through referrals and exceptional customer service. In your day-to-day activities, you will communicate directly with client stakeholders, track key performance metrics, lead project teams, manage timelines and budgets, allocate resources, develop organizational charts, and create strategic roadmaps. This is a hands-on role where you will be responsible for keeping the operations team fully updated on all feedback from clients and ensuring adherence to client expectations. You will assign team members to specific tasks within projects and deploy resources as needed to support client engagements under your management. Regular team meetings will be held to review current work, and you will report to senior management on the performance of the InRhythm team and customer relations. Your responsibilities will include managing relationships among key partners, utilizing roadmaps and project plans to oversee all delivery activities, conducting progress reviews, and providing timely and accurate reporting of project statuses to stakeholders. You will also develop and deliver necessary presentations and documentation to all levels of the organization, drive operational excellence, and collaborate effectively with sales and client stakeholders to ensure seamless engagement support. Additionally, you will serve as a critical point of contact for customers, internalize client-centric requirements, and manage resource requests across clients while advising on resource management processes. This role requires a proactive approach to optimize utilization and resource planning across the organization, ensuring that all teams are focused on meeting the company's margins and utilization metrics. You will also maintain relationships with key practice, client, and industry leaders to maximize deployment opportunities for InRhythm engineers and escalate sensitive staffing situations as necessary. Your ability to maintain one-on-one relationships with InRhythm engineers and consultants will be crucial in understanding their goals and preferences, providing deployment-related consulting and coaching.