Technical Project Manager

Dctek - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

About the position

The Technical Project Manager will oversee operations and support teams for a large cloud-based application, ensuring effective project management and application support. This role requires a strong technical background, particularly in Java and Microservices, along with experience in managing incidents and compliance metrics. The position emphasizes collaboration with both onshore and offshore teams, as well as excellent communication skills to report on project status and risks.

Responsibilities

• Manage Operations and Support teams for a large cloud-based application.
• Analyze, identify, troubleshoot, and rectify application/infrastructure issues.
• Own and manage major incidents in production and lower environments as defined by the customers.
• Track and ensure compliance of various metrics such as SLA, MTTR, MTTA, MTBF of the application.
• Identify improvement areas and drive automation and transformation initiatives.
• Collaborate with onshore and offshore teams to ensure application support activities are completed within the SLAs.
• Communicate project status, issues, and risks timely to all stakeholders, cross-functional teams, and managers.

Requirements

• 10-15 years of total experience in project management and application support.
• Strong technical background in Java-based applications with proficiency in Microservices, REST APIs, and Cloud.
• Excellent skill set on analyzing, identifying, troubleshooting, and rectifying application/infrastructure issues.
• Strong knowledge of telemetry & monitoring tools such as Splunk, AppDynamics, Grafana, CloudWatch.
• Experience in client-facing roles with excellent communication skills.

Nice-to-haves

• Experience with Elasticpath or other E-Commerce based application platforms and infrastructure.
• Passion to learn and adapt with new technologies as per project needs.