Technical Project Manager

Sdi Presence - Chicago, IL

Full-time - Senior

Chicago, IL

Administrative and Support Services

About the position

The Technical Project Manager at SDI Presence LLC is responsible for overseeing a large-scale Enterprise Asset Management (EAM) system engagement, which includes business process redesign, change management, and system implementation. This role involves managing a team of technical resources, ensuring effective project delivery, and maintaining strong relationships with stakeholders. The position requires a hands-on leader with extensive experience in enterprise-scale systems and a proven ability to drive projects to successful completion.

Responsibilities

• Develop and maintain the project plan, defining scope, deliverables, timelines, resources, and budgets.
• Coordinate and manage all phases of the project lifecycle, from initiation and planning to execution, monitoring, and closure.
• Collaborate with stakeholders to identify project requirements and expectations.
• Conduct risk assessments and develop mitigation strategies to address potential project challenges.
• Regularly report on project status, budget, timeline, and risks to senior management and stakeholders.
• Ensure adherence to municipal or organizational standards and regulatory requirements.
• Lead/assist the design and configuration of the Cityworks/ESRI ArcGIS EAM system.
• Oversee the integration of Cityworks / ESRI ArcGIS to ensure accurate spatial data representation of assets.
• Plan and manage data migration activities, including the conversion and integration of existing asset data into the new system.
• Coordinate the setup of user roles, permissions, and workflows within Cityworks/ESRI.
• Design and document data standards, system architecture, and integration points.
• Ensure that GIS and asset data in the EAM system are accurate, up-to-date, and compliant with quality standards.
• Establish data governance policies and maintain data integrity by implementing validation rules and error-checking procedures.
• Develop maintenance and support plans to ensure the reliability and stability of the Cityworks system.
• Serve as the primary point of contact for technical troubleshooting, support, and escalation for Cityworks and ESRI ArcGIS issues.
• Monitor system performance, implementing updates, patches, and improvements as necessary.
• Gather feedback from users to identify system enhancements and optimize functionality.
• Serve as a liaison between technical teams, project stakeholders, and end users to communicate project goals, updates, and changes.
• Contribute to a change management strategy to promote user adoption, including training, support, and continuous feedback.
• Evaluate new features and updates from Cityworks and ESRI ArcGIS to identify opportunities for system enhancements.

Requirements

• 10+ years of progressive and relevant experience in IT and GIS infrastructure, software development, and operations.
• 5+ years of experience with Enterprise Asset Management and Maintenance programs and applications.
• Aviation/Airport experience/background highly desirable.
• Bachelor's degree in computer science, information systems, finance, accounting, or related discipline desired.
• Consulting and client management skills working with clients from the shop floor to the C-suite.
• Breadth and depth of experience across physical, virtual, and cloud enterprise scale systems such as EAM, GIS, CRM, and ERP.
• Experience cultivating and leading high-performance teams, creating an innovation culture, and mentoring to develop team members.
• Strong analytical and problem-solving skillset with attention to detail and excellent organizational skills.

Nice-to-haves

• Experience with project planning and project management for large scale projects in an enterprise IT environment.