Hti - Greenville, SC
posted about 2 months ago
The Technical Project Manager at PAI Pharma plays a crucial role in ensuring compliance with the Drug Supply Chain Security Act (DSCSA) and driving process improvements within the organization. This position is responsible for tracking compliance issues related to DSCSA and implementing initiatives aimed at reducing the frequency of repeat errors. The Project Manager will design and oversee the Issue Resolution process, collaborating with various departments that impact DSCSA compliance. This role also involves direct engagement with PAI customers to ensure their satisfaction with the company's compliance efforts, conducting joint assessments, and supporting initiatives to maintain data integrity. In this role, the Technical Project Manager will track and manage customer DSCSA scorecards and issue trackers, ensuring that unresolved issues are addressed promptly, ideally within three days. The Project Manager will provide weekly compliance reports to the Senior Leadership Team (SLT) and other leaders, facilitating transparency and accountability in compliance efforts. Collaboration with different business functions is essential to review and correct reported issues, evaluate data flow, and identify improvement projects to address problem areas. The Technical Project Manager will execute complex project implementation tasks across multiple projects and customers, engaging with customers to identify and resolve track and trace issues. This includes working closely with the DSCSA onboarding team and engineers to address repeat errors or technology issues. The role requires conducting workshops and meetings to highlight issues and brainstorm process improvements, as well as reviewing and updating Standard Operating Procedures (SOPs) to reflect process changes that enhance compliance. Additionally, the Project Manager will determine training needs and conduct periodic refreshers for users affecting DSCSA data, participate in shipment process improvements, and lead cross-functional meetings focused on DSCSA issue resolution and customer reviews. The position also involves partnering with IT resources on integration with serialization, Electronic Data Interchange (EDI), contracts, software quality systems, and other relevant technologies.