Technical Project Manager

Brightspeed - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

The IT Technical Project Manager at Brightspeed is responsible for the successful delivery of key projects and initiatives within the Service Assurance Systems portfolio. This role involves end-to-end ownership of project management, requiring strong problem-solving skills and the ability to guide teams in implementing effective architectures and solutions. The position emphasizes collaboration with IT, business partners, and vendors to ensure high-quality project execution and alignment with business goals.

Responsibilities

• Engage with IT, Business, and Delivery Vendors to set up the overall delivery structure, Product Owner, Scrum teams and drive the backlog creation and delivery management.
• Define Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) in collaboration with business partners and manage implementation and delivery.
• Drive actionable data analysis and intelligence and facilitate action based on data working with IT, Business, and vendors.
• Generate reports and metrics for IT and business reviews, prepare updates for executive leadership.
• Coordinate and drive delivery across IT and Business partners in a multi-vendor environment throughout the SDLC.
• Hands-on involvement in all areas of SDLC including troubleshooting, debugging, verification and testing, production monitoring, and performance analysis.
• Lead QA efforts to ensure completed projects meet stated requirements.
• Ensure each project is executed with high quality and meets the measures of success.
• Work closely with senior management to analyze long-term business goals and suggest technology solutions.
• Triage intakes and requests to help prioritize workload.
• Facilitate outage triage and support.
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation.
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve.

Requirements

• Bachelor's degree or equivalent education and experience.
• 4 years of hands-on industry experience.
• Experience in driving large enterprise projects and programs end to end.
• Experience building queries in SQL and managing high-performance, scalable database environments.
• Experience with at least one of the Analytics platforms - BigQuery/Looker, Tableau or PowerBI.
• Experience in managing software systems delivery through the SDLC.
• Experience in Office 360 suite - Excel, Visio, and PowerPoint.
• Proven experience driving delivery in a multi-vendor, multi-organizational environment.
• Effective communication skills (oral and written).
• Excellent analytical and presentation development/delivery skills.

Nice-to-haves

• Experience in cloud technologies - Azure, GCP, AWS.
• Experience in Jira and SharePoint.
• Working knowledge of Service Assurance systems and tools.
• Experience with ServiceNow.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance