Technical Project Manager

$80,000 - $100,000/Yr

Mindful Support Services - Mountlake Terrace, WA

Full-time - Mid Level

Mountlake Terrace, WA

Ambulatory Health Care Services

About the position

The Technical Project Manager will lead and coordinate complex technical projects that contribute to the growth and development of Mindful Support Services. This role emphasizes software implementation and workflow/process implementation, requiring collaboration with team members, contractors, and vendors. The position involves project administration, communication coordination, and leadership in project planning and execution, reporting directly to the Lead Technical Project Manager.

Responsibilities

• Lead major projects and initiatives across the company, including planning, implementation, and budgeting, with oversight & guidance from the Lead Technical Project Manager.
• Anticipate resources needed to reach project goals, propose resource allocations to the Lead Technical Project Manager & Director of Operations, and coordinate resources in a time & cost effective manner.
• Develop and execute project plans and schedules, including defining project scope, goals, and deliverables with oversight & guidance from the Lead Technical Project Manager.
• Collaborate with vendors on cross-departmental projects, define scope of work, and hold vendors accountable for quality of work and meeting deadlines.
• Submit weekly reporting to key stakeholders on the status of major projects; highlighting complete milestones, immediate roadblocks, and next steps.
• Collaborate with the Lead Technical Project Manager to manage project budgets and assist with budget proposals as it relates to developing business workflows/tools/resources, and any other large, inter-department projects.
• Develop, analyze, and report out project success metrics, ensuring that both short- and long-term project goals are met.
• Ensure that projects are thoughtfully handed off to key stakeholders upon completion, with clear delineation of ongoing responsibility, and thorough documentation of SOPs.
• Continually review implemented projects and provide suggestions on improvements.
• Conduct post-project evaluations to identify areas of improvement and implement changes for future projects.
• Stay up to date on new technologies relevant to the business, explore and propose potential use cases to the Lead Technical Project Manager.

Requirements

• Bachelor's degree and 3-4 years' related experience and/or training; or equivalent combination of education and experience.
• Demonstrated ability to adapt quickly to technology, and knowledge to troubleshoot alternative software solutions as needed.
• Ability to translate business logic to technical specifications.
• Basic Programming knowledge with the ability to articulate and understand a pseudocode solution to a problem.
• Experience with EHR systems, or comparably complex business management tools.
• Experience with Customer Relationship Management (CRM) systems preferred.
• Experience with automation tools (I.e., Logic Apps, Zapier, Microsoft Flow, etc.).
• Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, etc.) required.
• Strong problem solving and critical thinking skills, approaching problems with a 'figure it out' mentality.
• Ability to be extremely flexible with shifting priorities and evolving needs of the business.
• Ability to work autonomously, with minimal supervision, manage your time responsibly and be accountable for meeting project deadlines.
• Collaborative spirit and an ability to initiate group problem-solving across multiple stakeholders.
• Professional and concise verbal and written communication with the ability to adjust communication style to address various audiences appropriately (I.e. clients, staff, providers, vendors).
• Moderate lifting is occasionally required (up to 50 lbs.).
• Personal vehicle required due to travel between worksites or other locations.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Vision insurance