Technical Project Manager

$76,800 - $186,200/Yr

Zoom - Trenton, NJ

Full-time - Mid Level

Remote - Trenton, NJ

Administrative and Support Services

About the position

As a Technical Project Manager at Zoom, you will lead and oversee the planning, execution, and delivery of technical projects, particularly focusing on the Zoom Contact Center. Your role is crucial in ensuring that projects are completed on time, within budget, and meet quality standards. You will coordinate resources, manage stakeholders, and mitigate risks to achieve project success, while also participating in deployment projects and managing the execution of project plans.

Responsibilities

• Participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions.
• Reviewing system configurations to determine the impact of known and anticipated business needs, and proposing solutions to meet those needs.
• Managing the execution of the project plan including deliverables, timeline, scope, schedule, and billing while regularly communicating project status.
• Migrating customers from voice and video solutions to Zoom and 3rd party solutions.
• Maintaining internal process tracking updates including scheduling, documentation, porting, and billing in accordance with the deployment project.
• Exchanging information, verbally and in writing, clearly, accurately, reliably, and timely.
• Documenting best practices and creating a deployment and support playbook.

Requirements

• Bachelor's in Computer Science, Management Information Systems, or equivalent.
• At least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions.
• Experience deploying Zoom Phone.
• Knowledge of Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.
• Experience with migrations to Cloud Voice & Cloud Contact Center solutions.
• Knowledge of deployments for SBCs, trunks, and gateways.
• Knowledge of VoIP and SIP protocols.
• Background knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.).
• Background knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.).
• Networking experience and a good understanding of network requirements for Voice and Video deployments.

Benefits

• Variety of perks and benefits to maintain physical, mental, emotional, and financial health.
• Support for work-life balance.
• Opportunities to contribute to the community.