Technical Project Manager

Hogarth Worldwide - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Technical Project Manager at Hogarth plays a crucial role in the Content Management organization, responsible for publishing creative assets and digital content across client websites globally. This position focuses on improving processes and systems to ensure timely and accurate delivery of interactive content, while also managing content management operations for product launches and digital marketing programs.

Responsibilities

• Own the content management approach to workflow and toolsets.
• Work with the CM and producer teams to identify gaps in workflow and toolsets.
• Make recommendations for improvements to workflow and toolsets.
• Work across functional stakeholder groups to define use cases, functional requirements, and enhancements for content management platforms.
• Manage builds of content management platforms, including testing and training other team members.
• Act as a source of truth for the content management team regarding process, workflow, systems, and tools.
• Create documentation and training materials for assigned CMS and publishing platforms.
• Work with the content management and developer teams to standardize page structures and agree upon project approaches.
• Maintain complete understanding of complexities of CMS and other internal tools.
• Troubleshoot system issues as a part of the first line of defense.
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization.
• Represent content management in platform/workflow strategic initiatives, e.g., user acceptance testing, side projects to explore new workflows or tools.
• Own documentation initiatives for applicable projects, including creating new documentation, updating old documentation, organizing the team wiki, and disseminating that information to the team for both day-to-day and training needs.
• Collaborate cross-functionally with internal and external teams.
• Actively balance the work of monitoring and analyzing system issues, organizing and prioritizing feedback, documenting issues and solutions, making contributions to project work, and standardizing approach and best practices for the content management team in a fast-paced, ever-evolving work environment.

Requirements

• 5+ years experience working on web production teams.
• Mastery of Adobe Experience Manager or other CMS.
• Experience with localization and managing content for a global audience, using a CMS.
• Deep knowledge of how content management and other related system processes work.
• Knowledge of HTML, XML, JSON, and enterprise CMS a plus.
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel.
• Experience in building out new or proprietary CMS.
• Demonstrated success in business process improvement and re-engineering.
• Proven ability to manage ambiguity effectively.
• Experience creating and managing internal tools a plus.
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment.
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules.
• High degree of ownership and accountability.
• Able to balance and prioritize multiple projects and assignments.
• Highly detail-oriented, organized, and patient.

Nice-to-haves

• Experience creating and managing internal tools a plus.