Technical Project Manager

Intelliswift Software

Full-time

Professional, Scientific, and Technical Services

About the position

We are seeking a Technical Project Manager to contribute to the development and optimization of our building systems tools. In this role, you will be responsible for collaborating with various teams and pushing integrations into currently existing enterprise systems. Your success in this position will depend on your strong leadership skills and extensive experience in project delivery. You will be expected to develop and document process flows for both legacy and to-be processes, ensuring that all project plans, weekly status reports, and management reports are created, updated, and maintained effectively. As a Technical Project Manager, you will also be tasked with developing scalable internal Standard Operating Procedures (SOPs) and training materials, as well as external-facing documentation and messaging that will be set as a standard. Your strategic thinking will be crucial in driving the resolution of any conflicts that arise, and you will need to escalate issues as necessary to avoid roadblocks. You will be seen as a strategic partner and point of escalation for any topics by all lines of business, managing or collaborating with global teams across several time zones. Your role will involve driving follow-up activities in collaboration with all groups associated with the project work streams. You will ensure proactive communication and goal alignment with key stakeholders and customers, regularly providing project updates that include timelines, milestones, risks, and performance metrics to teams and stakeholders. Additionally, you will provide regular feedback to core teams, including the product team, engineering team, and development team, to ensure alignment and progress towards project goals.

Responsibilities

• Develop and document process flows for legacy and to-be processes.
• Create, update, and maintain project plans, weekly status reports, and management reports.
• Develop scalable internal SOPs and training, as well as external-facing documentation and messaging to be set as a standard.
• Deploy strategic thinking to drive resolution of any conflicts and escalate as needed to avoid roadblocks.
• Be seen as a strategic partner and point of escalation for any topics by all lines of business.
• Manage and/or collaborate with global teams across several time zones.
• Drive follow-up activities in collaboration with all groups associated with the project work streams.
• Ensure proactive communication & goal alignment with key stakeholders & customers, and regularly provide project updates (timelines, milestones, risks, performance metrics) to teams & stakeholders.
• Provide regular feedback to core teams, including the product team, engineering team, and development team.

Requirements

• Experience managing enhancements and process improvements in ticketing systems, specifically Zendesk.
• Ability to manage multiple projects simultaneously, work independently, and meet deadlines.
• Navigates effectively and thrives in working in a fast-paced, matrixed organization.
• 1+ years experience working with iterative style development life cycles such as rapid application development, extreme programming, or agile development.
• At least 4-6 years of experience in project management with IT projects is crucial.
• 3-5 years of experience in technical project management, preferably in a related industry.
• An ability to manage project timelines, prioritize tasks, and align teams based on those tasks is crucial.
• Ability to keep up with advancements in the field of technical product development.
• Exceptional communication and interpersonal skills.

Nice-to-haves

• Experience with Zendesk is preferred but not mandatory.
• Candidates on the West Coast are preferred.