Technical Project Manager

$229,258 - $233,600/Yr

Zoom Video Communications - San Jose, CA

Full-time - Mid Level

Remote - San Jose, CA

Publishing Industries

About the position

As a member of the Zoom Enterprise Applications team, you will build and support backend integration automation solutions across various business areas including Engineering, QA, and Dev Ops. This role is ideal for individuals who are excited about creating solutions from the ground up, working with cutting-edge technologies, and contributing to Zoom's evolution into a robust enterprise application organization. You will be responsible for managing the complete lifecycle of IT Business Applications programs and projects, from the original concept through to final implementation. This includes developing detailed project execution plans, managing project financials, tracking progress, and ensuring that all phases of the project are executed effectively. You will partner with key stakeholders to build project plans, identify milestones, and designate tasks to team members. Your role will involve close collaboration with Engineering, QA, Dev Ops, and Product Owners to ensure that projects are delivered on time and within scope. You will also be accountable for managing issues, risk mitigation plans, and the change order process, while applying best practices and methodologies throughout the project lifecycle. In addition, you will facilitate team organization and ceremonies such as sprint planning, daily standups, and retrospectives, ensuring transparency in team progress through metrics like velocity and burn down/up reporting. You will also collaborate with the Product Owner in backlog grooming and participate in architectural review sessions to drive governance across teams. Your expertise in systems like Salesforce and Zuora will be crucial in understanding the solution design of the projects you manage.

Responsibilities

• Partner with key stakeholders to build a project plan and identify all key milestones for project completion.
• Schedule and designate tasks to specific team members.
• Manage the complete lifecycle of IT Business Applications programs/projects from original concept through final implementation.
• Develop a detailed program/project execution plan and manage all phases of the project including financials, progress status tracking, and reporting.
• Monitor scope creep, testing, and release to production.
• Provide overall project management as per the governance model with standup and weekly Core team meetings.
• Manage issues and risk mitigation plans, change order processes, and overall health of the program using best practices and methodologies.
• Facilitate small team organization and ceremonies, such as sprint planning, daily standups, sprint reviews/demos, and retrospectives.
• Ensure full transparency with velocity, burn down/up reporting, and communicate team progress with value-focused metrics.
• Collaborate with Product Owner in backlog grooming.
• Apply consistency and best practices through project initiation, planning, and execution phases with a continuous improvement mindset.
• Participate in Architectural review sessions, drive governance across teams, and help evolve processes to be more efficient.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related field, or a foreign equivalent.
• 6 years of experience in project management or a related occupation.
• 6 years of experience as a Scrum Master with practice of Scrum.
• Technical skills for Salesforce and Zuora systems.
• Experience in Project Solution Design.
• PMP Certification.

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible work arrangements including hybrid and remote options.
• Generous paid time off and holidays.
• Employee wellness programs and mental health support.
• Tuition reimbursement for further education and professional development opportunities.