Actalent - Durham, NC

posted 5 months ago

Full-time - Mid Level
Durham, NC
10,001+ employees
Administrative and Support Services

About the position

The position involves coordinating a program to evaluate and deploy Splunk software tools, ensuring effective implementation through established Change Management processes. The role requires enabling adoption by organizing technical training for SVIC personnel on the new tools. A critical aspect of the job is to review and approve security monitoring solutions and procedures/documentation for tenants hosted on various platforms, including on-premises, AWS, Google Cloud Platform, Azure, and potentially other IaaS platforms. The individual will function as a scrum master throughout the project lifecycle, engaging cross-functional teams to facilitate and ensure the adoption of SVIC monitoring tools. This includes querying data sources to confirm the availability of logs and assisting clients in addressing technical problems that may arise during solution deployment, such as host agent installation and setup in tenant environments. Additionally, the role involves creating, managing, and provisioning access to client dashboards while quickly learning on the job as SVIC tackles security solutions for IaaS platforms that may be new to the team. The individual will be responsible for bringing architectural solutions to the leadership team, soliciting feedback on recommended solutions and new product ideas through design reviews and tech talks. Clear and thorough documentation of solutions is essential, as this will be used to train other team members, including production support personnel. The position also requires managing project schedules, identifying potential issues, and communicating them effectively to project stakeholders. The individual will take responsibility for release schedules and milestones, maintaining a high velocity in a fast-paced environment.

Responsibilities

  • Coordinate a Program to evaluate and deploy Splunk software tools
  • Drive implementations through Change Management processes
  • Enable adoption by coordinating technical training of SVIC personnel on new tools
  • Review and approve security monitoring solutions and procedures/documentation for tenants hosted on various platforms
  • Function as a scrum master for the lifecycle of the project
  • Engage cross-functional teams to assist in and ensure SVIC monitoring tool adoption
  • Query data sources to confirm logs are available
  • Assist clients addressing technical problems arising during solution deployment
  • Create, manage, provision access of client dashboards
  • Learn quickly on the job as SVIC tackles security solutions for IaaS platforms
  • Bring architectural solutions to the leadership team and solicit feedback
  • Document solutions clearly and thoroughly and use that to train others
  • Manage project schedules, identify possible issues and communicate them to stakeholders
  • Take responsibility for release schedules and milestones

Requirements

  • Knowledge of Splunk product catalog
  • Experience with AWS services & features like S3, Lambda, EC2, RDS, DynamoDB, CloudTrail, CloudWatch, VPC Flow logging
  • Experience with other Cloud Providers including Google Cloud Platform (GCP), Azure, Oracle Cloud Infrastructure (OCI)
  • Strong experience and skills with Microsoft Excel
  • Experience with Linux/UNIX systems and best practices for deploying applications
  • Broad knowledge of enterprise IT and/or cloud SaaS markets and products
  • Experience with cloud microservices, APIs, distributed systems, and UI/UX
  • Experience with Tableau or similar dashboard applications
  • Knowledge of DevOps and Continuous Delivery concepts
  • Ability to learn quickly on the job when introduced to new technologies
  • Excellent written and verbal communication skills
  • Excellent client relationship management skills
  • Strong project, time management, and team collaboration skills
  • Experience working with engineering, sales and marketing teams in cloud computing or related technical fields

Nice-to-haves

  • Experience with data visualization - ability to transform data into intelligence
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