Technical Project Manager

Witbe - Denver, CO

Full-time - Mid Level

Denver, CO

251-500 employees

Publishing Industries

About the position

The Technical Project Manager at Witbe plays a crucial role in the Customer Success team, focusing on managing the customer lifecycle from onboarding to project delivery and ongoing technical account management. This position requires a resourceful individual with strong technical knowledge to ensure that Witbe's technology effectively measures the quality of digital services for major operators and broadcasters. The role emphasizes customer relations, project alignment with customer needs, and the promotion of Witbe's best practices and brand image.

Responsibilities

• Own and manage the customer lifecycle from onboarding to go live and continued technical account management.
• Anticipate customers' needs, detect potential future projects, and inform the sales manager in charge of the account.
• Guarantee that the delivered project is aligned with customer needs.
• Keep up to speed with the latest evolutions and best practices of new Witbe products and versions.
• Ensure that Witbe products are used in the best conditions and that the customer gets the best value out of them.
• Report all necessary information to better engage customer relationships and promote Witbe.

Requirements

• The equivalent of a Bachelor's or Master's Degree in Computer Science, IT, Engineering, or related field.
• Experience in Technical Project Management.
• Excellent spoken and written communication skills with an emphasis on customer relations.
• Ability to be autonomous, open, and transparent.
• Strong adaptability in communication skills; the position requires communication with all levels of management and employees, from entry-level to upper management.
• Technical environment: Windows, Linux Centos, iOS, Android.
• Understanding of UNIX/Linux system administration and network communication protocols (such as TCP/IP, IPsec, routing protocol).

Benefits

• Health insurance (medical, dental, and vision) - Witbe covers 100% of healthcare premium costs.
• Life insurance, short-term and long-term disability insurance.
• 15 days PTO + 5 sick days per year.
• 401k retirement plan.
• Gym discounts.