Technical Project Manager

Compassmsp - Hartford, CT

Full-time - Mid Level

Hartford, CT

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Technical Project Manager at CompassMSP, you will play a crucial role in orchestrating the planning, execution, and delivery of technical projects for clients. This position involves collaborating closely with cross-functional teams to ensure successful implementation of technology solutions while meeting client requirements and project timelines. The role is part of a change program aimed at evolving centralized services to better support regional teams and enhance client success.

Responsibilities

• Manage timelines, budgets, and scope of projects to exceed expectations.
• Handle multiple projects of varying sizes simultaneously, ensuring each receives appropriate attention.
• Coordinate project activities with clients and team leads to foster collaboration and alignment.
• Initiate projects, manage workflow, and ensure support teams are prepared for success from intake to closure.
• Assist in managing client expectations, ensuring clarity and satisfaction throughout the project journey.
• Oversee every detail from planning to execution to ensure projects are delivered effectively and on time.
• Ensure a smooth handoff to support teams for ongoing client success.
• Provide regular updates to management on project progress.

Requirements

• 5 or more years' experience in a similar role.
• Experience working with an MSP in a TruMethods operating model (preferred).
• Strong communication skills, both written and verbal.
• Strong collaboration and customer service skills.
• Ability to build and maintain successful relationships with peers and customers.
• Self-directed and focused with strong problem-solving and planning skills.
• Highly detail conscious with strong multitasking and time management skills.
• Ability to work with remote teams.
• Preferred system experience using ticketing systems (ConnectWise, ServiceNow, etc.).

Nice-to-haves

• Experience in a dynamic, inclusive, high-energy, metrics-driven environment.
• Willingness to contribute to a fun atmosphere.

Benefits

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance
• Competitive pay
• Quarterly Bonuses
• Medical/Dental/Vision/Life/Disability available
• Tax deferred retirement plan with company match
• Career Development and Coaching
• Fun work environment!