Technical Project Manager

$79,000 - $134,300/Yr

KLA - Hillsboro, OR

Full-time - Mid Level

Hillsboro, OR

Computer and Electronic Product Manufacturing

About the position

As the Project Manager for the Product Support Operations (PSO) at KLA, you will play a pivotal role in enhancing service support strategies and improving processes on a global scale. This position involves collaborating closely with the PSO management team to craft and develop comprehensive service improvement project plans. You will be responsible for establishing schedules, allocating resources, defining business requirements, and designing the necessary infrastructure and systems while adhering to budget constraints. Your leadership will be crucial in guiding a project team to implement these strategies effectively. In this role, you will create mitigation plans to address any project changes, scope creep, or delays that may arise. You will also lead and train technical personnel on new procedures and processes, ensuring that all team members are aligned with the project goals. Tracking project requirements, achievements, and schedules will be a key part of your responsibilities, as will providing regular updates and progress reports to management. You will coordinate all elements of the project, which includes managing tasks, resources, collaborators, and resolving conflicts that may occur between different project aspects. Your ability to make trade-offs between opposing requests and evaluate resources will be essential for the success of the projects you oversee. Additionally, you will establish a support strategy for ramping processes, infrastructure, and personnel globally. This includes tracking and reporting on infrastructure design and reliability issues to IT support teams. You will run efficient meetings, assign ownership of tasks, track project progress, and generate meeting minutes and action items. Working closely with the management team, you will inspire change and foster a positive change management environment. Handling project risks and implementing mitigations will also be part of your duties, as you strive to streamline processes to achieve more efficient progress.

Responsibilities

• Craft and develop overall service improvement project plans, including schedules, resources, business requirements, infrastructure and systems designs, and budgets.
• Create mitigation plans to address project changes, scope creep, and delays.
• Lead and train technical personnel on new procedures and processes.
• Track project requirements, achievements, and schedules.
• Provide project updates and progress with management.
• Coordinate all elements of a project, including tasks, resources, collaborators, and conflict resolution.
• Establish a support strategy for ramping processes, infrastructure, and personnel globally.
• Track and report infrastructure design and reliability issues to IT support teams.
• Run efficient meetings, assign ownership, track project tasks, and generate meeting minutes and action items.
• Work with the management team to inspire change and create a positive change management environment.
• Handle project risks and mitigations.
• Streamline processes to produce more efficient progress.

Requirements

• Master's Level Degree and 1 year related work experience; or Bachelor's Level Degree and 3 years related work experience.
• Experience with project management tools, processes, and methodologies.
• Knowledge of process quality improvement methods.
• Experience in service delivery for capital equipment.
• Familiarity with CRM (Customer Relationship Management) systems.
• Experience in enterprise process development and release.
• Strong analytical, database, communication, and presentation skills.
• Demonstrated ability to influence process partners and drive multi-functional improvement.

Nice-to-haves

• Experience in a global service organization.
• Familiarity with technical support processes and systems.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and other voluntary benefits.
• 401(K) plan with company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.