Technical Project Manager

$79,000 - $134,300/Yr

KLA - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

Computer and Electronic Product Manufacturing

About the position

The Project Manager for KLA's Product Support Operations (PSO) will lead initiatives to enhance service support processes and systems globally. This role involves collaborating with various KLA divisions to develop project plans, manage resources, and ensure the successful execution of service improvement projects. The Project Manager will also be responsible for training technical personnel, tracking project progress, and facilitating effective communication among stakeholders.

Responsibilities

• Craft and develop overall service improvement project plans including schedules, resources, business requirements, infrastructure and systems designs, and budgets.
• Create mitigation plans to address project changes, scope creep, and delays.
• Lead and train technical personnel on new procedures and processes.
• Track project requirements, achievements, and schedules.
• Provide project updates and progress with management.
• Coordinate all elements of a project, including tasks, resources, collaborators, and conflict resolution.
• Establish a support strategy for ramping process, infrastructure, and people globally.
• Track and report infrastructure design and reliability or bugs to IT support teams.
• Run efficient meetings, assign ownership, track project tasks, and generate meeting minutes and action items.
• Work with the management team to inspire change and create a positive change management environment.
• Handle project risks and mitigations.
• Streamline processes to produce more efficient progress.

Requirements

• Master's Level Degree and 1 year related work experience; or Bachelor's Level Degree and 3 years related work experience.
• Experience with project management tools, processes, and methodologies.
• Knowledge of process quality improvement methods.
• Experience in service delivery for capital equipment.
• Familiarity with CRM (Customer Relationship Management) systems.
• Strong analytical, database, communication, and presentation skills.
• Demonstrated ability to influence process partners and drive multi-functional improvement.

Nice-to-haves

• Experience in enterprise process development and release.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(K) with company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave