Technical Project Manager

$85,000 - $150,000/Yr

Evotek - San Diego, CA

Full-time - Mid Level

San Diego, CA

Professional, Scientific, and Technical Services

About the position

The Technical Project Manager at EVOTEK is responsible for managing the delivery operations and ensuring high-quality service delivery for projects. This role involves overseeing contract management, meeting KPIs and SLAs, and acting as the primary point of contact for clients. The position requires strong leadership skills to foster relationships with key stakeholders and drive best practices in project delivery.

Responsibilities

• Manage the Delivery Operations and overall Service Delivery of a project.
• Effectively manage the contract, including operations, transition, finance, and leadership to provide high-quality service to clients.
• Ensure all targets and deadlines described in KPIs and SLAs are met according to contract and client expectations.
• Act as a single point-of-contact and escalation point within the customer organization for troubleshooting and resolving delivery-related issues.
• Work closely with the transition team and key client stakeholders to address and resolve transition issues in a timely manner.
• Develop strong working relationships with key client stakeholders and proactively address their needs.
• Drive best practices sharing sessions among teams to enhance delivery.
• Manage internal and external technical resources for project delivery.
• Accurately forecast and manage costs and profitability for the project.

Requirements

• Bachelor's degree in business or related field, or 10 years of industry-specific experience.
• In-depth knowledge of monitoring, ticketing, and management platform infrastructures.
• Strong IT technical and project management skills with excellent customer service skills.
• Ability to manage multiple priorities and resources in a dynamic environment across various sites.
• Strong analytical and problem-solving skills with great attention to detail.
• Familiarity with project management tools and methodologies.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively and work on multiple projects simultaneously.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Nice-to-haves

• Experience in a fast-paced dynamic environment.
• Ability to work independently and collaboratively in a team-oriented environment.

Benefits

• Salary commensurate with years of experience, technical expertise, and geographic location.
• Salary range: $85,000 to $150,000.
• Performance bonuses.
• Benefits package that includes 100% paid medical, dental, and vision for the employee.
• 401(k) with employer match.
• Strong company culture.
• Flexible PTO policy.
• Flexible working arrangements.
• Annual company overnight retreat.