Technical Project Manager

$141,440 - $183,040/Yr

Hogarth Worldwide - Sunnyvale, CA

Full-time - Mid Level

Hybrid - Sunnyvale, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

Hogarth is the Global Content Experience Company, part of WPP, and partners with many of the world's top brands. The Technical Project Manager role is situated within the Content Management organization, which is responsible for publishing creative assets and critical digital content across client websites and platforms globally. This position reports to the Senior Manager of Interactive Content Management and involves close collaboration with both internal teams and external partners to enhance processes and systems, ensuring that client deliverables are completed accurately and on time. The Technical Project Manager will take ownership of content management and publishing operations, particularly in support of product launches and digital marketing initiatives. This includes managing page structures and content within a Content Management System (CMS). The role requires monitoring and analyzing current processes and system features, producing recommendations for improvements, and facilitating cross-functional collaboration. The Technical Project Manager will also be responsible for maintaining a comprehensive understanding of the tools and processes involved in content management, troubleshooting system issues, and contributing to the evolution of internal platforms. In this fast-paced environment, the Technical Project Manager will balance various responsibilities, including documenting processes, creating training materials, and representing the content management team in strategic initiatives. The position offers a hybrid working model, allowing employees to work from the office and other locations, with an expectation of approximately 50% office presence.

Responsibilities

• Own the content management approach to workflow and toolsets
• Work with the CM and producer teams to identify gaps in workflow and toolsets
• Make recommendations for improvements to workflow and toolsets
• Work across functional stakeholder groups to define use cases, functional requirements, and enhancements for content management platforms
• Manage builds of content management platforms, including testing and training other team members
• Act as a source of truth for the content management team regarding process, workflow, systems, and tools
• Create documentation and training materials for assigned CMS and publishing platforms
• Work with the content management and developer teams to standardize page structures and agree upon project approaches
• Maintain complete understanding of complexities of CMS and other internal tools
• Troubleshoot system issues as a part of the first line of defense
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization
• Represent content management in platform/workflow strategic initiatives, e.g., user acceptance testing, side projects to explore new workflows or tools
• Own documentation initiatives for applicable projects, including creating new documentation, updating old documentation, organizing the team wiki, and disseminating that information to the team for both day-to-day and training needs
• Collaborate cross-functionally with internal and external teams
• Actively balance the work of monitoring and analyzing system issues, organizing and prioritizing feedback, documenting issues and solutions, making contributions to project work, and standardizing approach and best practices for the content management team in a fast-paced, ever-evolving work environment.

Requirements

• 5+ years experience working on web production teams
• Mastery of Adobe Experience Manager or other CMS
• Experience with localization and managing content for a global audience, using a CMS
• Deep knowledge of how content management and other related system processes work
• Knowledge of HTML, XML, JSON, and enterprise CMS a plus
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
• Experience in building out new or proprietary CMS
• Demonstrated success in business process improvement and re-engineering
• Proven ability to manage ambiguity effectively
• Experience creating and managing internal tools a plus
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
• High degree of ownership and accountability
• Able to balance and prioritize multiple projects and assignments
• Highly detail-oriented, organized, and patient

Benefits

• Competitive benefits package
• Hybrid working model allowing flexibility in work location