Technical Records Specialist 1 - DMV

State of Idaho - Boise, ID

Full-time - Entry Level

Hybrid - Boise, ID

Executive, Legislative, and Other General Government Support

About the position

The Idaho Transportation Department (ITD) is recruiting individuals with exceptional customer service skills for Technical Records Specialist 1 (TRS1) positions in our Division of Motor Vehicles. These positions are located at our current headquarters location in Boise and work out of various programs including Motor Carrier Services, Registrations & Special plates, Titles, Driver Records, Driver Licensing, and Centralized Processing Unit. The schedules are Monday through Friday during the business hours of 7:30 am - 6:00 pm, with hybrid remote work potentially available after 6 months of employment. The successful applicant will be required to complete a background check. These positions are entry-level opportunities with potential for advancement within the DMV and the Idaho Transportation Department as a whole.

Responsibilities

• Reviews, evaluates, approves, and processes records and/or documents
• Extensive customer service over the phone explaining requirements, processes, and procedures
• Maintains a manual or computerized records system; performs related work
• Gathers information, makes decisions, resolves problems, and responds to inquiries that involves an extensive in-depth knowledge of the program
• Utilizes independent judgment and discretion as to the methods, policies, and procedures used to complete assignments
• Conducts involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information.

Requirements

• 1 year of experience monitoring a records system to identify and correct errors
• 1 year of experience researching a variety of sources to resolve problems
• 1 year of experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments
• 1 year of experience entering and retrieving data using a computerized records system.

Nice-to-haves

• Excellent time management skills
• Ability to work in a fast paced environment.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• PERSI retirement benefits
• Paid sick leave
• Paid vacation leave
• Paid parental leave
• 11 paid holidays per year