Smiths Detection - Houston, TX
posted 4 months ago
About the position
The Technical Sales Engineer at Gastite plays a crucial role in bridging the gap between product development and customer support. This position involves collaborating with a dedicated team to create training materials and deliver comprehensive training sessions to customers and sales staff regarding the company's innovative products, including Gastite, Flashshield+, and Python. The role requires a proactive approach to product and process improvement, driven by direct interactions with customers and insights gained from product installations. The Technical Sales Engineer will engage extensively with mechanical contractors, regional officials, and various departments within the company to ensure that customer needs are met effectively. In terms of product development, the Technical Sales Engineer will contribute valuable input on new product opportunities, assist in the specification, design, packaging, and field-testing of new products. This includes performing tests on both existing and prototype parts, meticulously recording results, and preparing detailed reports. Additionally, the role involves developing training materials and providing essential feedback to the marketing team to support successful sales launches. Customer support is another critical aspect of this position. The Technical Sales Engineer will provide on-site training for the Gastite/Flashshield+/Python systems and offer technical support to mechanical contractors, building officials, and plumbing and HVAC/R distributors. This role also requires involvement in building code processes, ensuring that all customer interactions are informed by extensive product knowledge and practical mechanical expertise. Meeting safety requirements is paramount, and the Technical Sales Engineer is expected to embody the company's core values of safety, quality, people, and customers, contributing to a culture of inclusion, integrity, and excellence.
Responsibilities
- Develop training materials and provide training to customers and sales staff on the use of the company's products.
- Contribute to product development by providing input on new product opportunities and supporting new product specifications, design, packaging, and field-testing.
- Perform tests on existing and prototype parts, record results, and prepare reports.
- Develop training materials and provide input to marketing in support of sales launches.
- Provide field training and technical support to mechanical contractors, building officials, and plumbing and HVAC/R distributors.
- Support and participate in building code processes as required.
- Meet all safety requirements and promote a culture of safety within the team.
Requirements
- Mechanical aptitude and practical mechanical knowledge.
- Proficiency in Microsoft Office and CAD software.
- Strong communication skills to effectively interact with customers and team members.
- Experience in the plumbing and HVAC/R contracting industry.
- Frequent domestic travel is required; infrequent international travel may be necessary.
- Education: AS Engineering or equivalent through relevant work experience.
- 2-10 years of relevant experience in a technical sales or engineering role.
