Faircom Corporation - Sandy, UT
posted 3 months ago
About the position
As part of the technical sales team, you will provide pre-sales engineering support, be a trusted advisor to our customers and partners, and play a critical role in designing technical solutions through Professional Services. The Technical Engineer will partner closely with both the Sales and Engineering departments to develop and win new business and will work with other inter-departmental groups to enhance the tools and content that lead to improved sales cycles, happier customers, and better products. In this role, you will partner closely with sales leads to strategically drive the pre-sales process and lead solution discovery discussions with our clients and partners. You will lead or assist in engaging product demonstrations tailored to both technical and non-technical audiences. This includes creating product demonstration scripts, scenarios, and testing to provide potential solutions that deliver proof of value, as well as scheduling and assisting with product demonstrations. You will quickly learn and explain the value proposition of FairCom's database software solutions (FairCom DB, EDGE, and RTG). Travel is a significant aspect of this position, as you will often visit customer sites, tradeshows, and other events to assist with presale pitches, demos, and product implementations and trainings for both new customers and current customer upgrades. You will serve as the technical expert on systems integrations during major sales opportunities, including the preparation and delivery of proposals, RFPs, and custom proof-of-concepts evaluations to demonstrate FairCom's product capabilities to meet client objectives. Additionally, you will be responsible for answering, evaluating, and prioritizing incoming support tickets as well as telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other FairCom product issues. You will help maintain FairCom's Customer Service Software (Zendesk), CRM (HubSpot), and project tracking software (Jira). Your role will also involve answering complex technical questions in a clear, concise, and understandable manner, providing 24/7 support with the Solutions Engineering team, and taking occasional after-hours on-call shifts. You will support customers' transition from pre-sale to post-sale onboarding and implementation to ensure customers achieve their objectives. Furthermore, you will use your knowledge of customer needs and integration processes to effectively participate in the QA and software development process, consulting with the Sales Director, Chief Architect, and Senior Software Engineers to gather information about program intent, functions, data requirements, input/output requirements, internal/external checks & controls, and hardware & operating system environments to be a liaison between sales and engineering.
Responsibilities
- Provide pre-sales engineering support and act as a trusted advisor to customers and partners.
- Partner closely with sales leads to drive the pre-sales process and lead solution discovery discussions.
- Engage in product demonstrations tailored to both technical and non-technical audiences.
- Create product demonstration scripts, scenarios, and testing to provide potential solutions that deliver proof of value.
- Schedule and assist with product demonstrations for clients.
- Travel to customer sites, tradeshows, and other events for presale pitches, demos, and product implementations.
- Serve as the technical expert on systems integrations during major sales opportunities.
- Prepare and deliver proposals, RFPs, and custom proof-of-concepts evaluations.
- Answer, evaluate, and prioritize incoming support tickets and requests for assistance.
- Help maintain FairCom's Customer Service Software (Zendesk), CRM (HubSpot), and project tracking software (Jira).
- Answer complex technical questions in a clear and understandable manner.
- Provide 24/7 support with the Solutions Engineering team and take occasional after-hours on-call shifts.
- Support customers' transition from pre-sale to post-sale onboarding and implementation.
- Participate in the QA and software development process based on customer needs and integration processes.
- Consult with the Sales Director, Chief Architect, and Senior Software Engineers to gather information about program intent and requirements.
Requirements
- Bachelor's Degree in Computer Science or related field or equivalent experience.
- Experience coding in at least one of the following languages: C/C++, Python, Node.js, Java, and/or PHP.
- Experience with SQL/NoSQL databases.
- Minimum of 2 years experience in Technical Sales.
- Minimum of 5 years in Customer Service.
- Working proficiency in Zendesk, CRM software, and preferably Jira.
- Effective written, verbal, and presentation skills in communicating to programmers, architects, and C-suite executives.
Nice-to-haves
- Experience with Inbound & Outbound Sales tools (Automation, Bots, etc.).
- Sales experience in the DBMS industry.
- Experience working with IoT / IIoT and Raspberry Pi.
- Knowledge or experience working with PLCs or similar hardware.
Benefits
- Competitive salary package aligned with industry standards.
- Top-tier medical, dental, vision, and life insurance coverage.
- 401(k) matching program.
- 15+ holidays and three weeks of paid vacation.
- A week of sick leave and an extended holiday break for family time.
- Paid day off on your birthday and another on the annual 'CEO Thank You Day' in March.
- Annual and quarterly engaging company-wide events and growth opportunities.
- Fully stocked kitchen with snacks, meals, and drinks.
