Technical Sales Manager (Early Career Level)

Imerys

Full-time - Entry Level

Remote

Nonmetallic Mineral Product Manufacturing

About the position

The Technical Sales Manager role is designed for early-career professionals who will support technical sales activities, both pre and post-sales. This position involves acting as a technical ambassador for the company, providing expert support to customers, and identifying new product opportunities based on customer needs. The role requires a blend of technical knowledge and customer relationship management, with a focus on driving sales through technical expertise.

Responsibilities

• Support all commercial activities pre and post sales from a technical standpoint.
• Provide technical support to customers and investigate complaints.
• Act as an ambassador for the company in customer events, showcasing technical expertise.
• Participate in client discussions for technical sales opportunities identified by the Sales Manager.
• Support the customer development process until final application.
• Address and lift customers' technical objections during the opportunity process.
• Identify unmet technical needs of customers to propose potential new products or solutions.
• Translate performance requirements into product specification requirements.
• Serve as a link between customers and R&D/Operations for new product development.
• Manage the qualification process for new products at customer sites.
• Respond to significant quality issues raised by customers and analyze causes and solutions.
• Liaise with operations and quality managers for solution identification and implementation.
• Manage technical training for sales and marketing personnel in the area of expertise.
• Act as a technical ambassador in external communications, including customer training and participation in knowledge-sharing events.
• Build a network among the customers' technical community.

Requirements

• Bachelor's Degree in Chemistry, Material Science, Civil Engineering, or a Business-related field, or a minimum of 3 years equivalent experience in relevant fields.
• Experience with hydraulic binders, mortars, building chemistry applications, and dry mix mortars formulations.
• Customer-oriented with the ability to build strong relationships internally and externally.
• Good communication and strong organizational skills; self-starter.
• Flexibility, resilience, proactivity, autonomy, and motivation.
• Interest in working in dynamic groups as a team player.
• Ability to use common IT tools (Excel, Word, Web tools).
• Mandatory use of English (technical and commercial); Spanish and Portuguese are desired.
• Driver's license required and ability to obtain a US Passport.

Nice-to-haves

• Experience in account management (1 year preferred).

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance