Technical Sales Representaive

Kruger - Elizabethtown, KY

Full-time

Elizabethtown, KY

Crop Production

About the position

The Technical Sales Representative at Kruger will act as a key liaison between Corporate Accounts, Strategic Regional Accounts, and customer locations, providing specialized support to enhance customer satisfaction and optimize productivity. This role involves managing customer relationships, delivering value-added sales and service support, and ensuring alignment with business objectives to drive sales growth.

Responsibilities

• Serve as the liaison between Kruger and customer to support supplier plants in improving overall customer service.
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer issues.
• Ensure the needs of national accounts are met while aligning to meet business objectives.
• Assist with budget development and management cross-functionally with Sales and Financial Managers.
• Develop understanding of customers' market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide solutions/training for customer manufacturing lines.
• Partner with production, manufacturing, and national account team to ensure customer needs are properly communicated.
• Perform packaging studies in order to optimize, run ability of our customer's performance, reduce processing costs and increase profitability.
• Conduct internal studies in order to increase the efficiency of production.
• Visit and support our customer to investigate technical issues and find a solution.
• Guide our customer to improve their efficiency with our products.
• Provide solutions to our customer to be more competitive and find ways to reduce their cost.
• Prepare and make presentations of a technical or other nature to clients.
• Coordinate the implementation and production of special projects with the sales, production and technical service personnel.
• Maintain relationships of trust with customers.
• Liaise with plant production and quality team in handling complaints. Ensure customer satisfaction in terms of product quality, price and service.
• Perform any other task (s) assigned by his or her Manager.

Requirements

• Post-secondary degree (such as industrial design) or the equivalent.
• 5 to 10 years' experience in box corrugated/converting, design, equipment industry.
• 5+ years of related experience in sales, project management, and/or technical training.
• Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry.
• Proven experience with packaging systems.
• Demonstrated sales competence and business acumen.
• Ability to provide clarity to complex problems and develop long-term solutions.
• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels.
• Possess effective leadership qualities and insightful business judgment.
• Excellent computer skills including Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Champion of and adapter to change.
• Effective problem-solving and decision-making skills.
• Possess safety mindset.
• Recognized technical expertise.
• Ability to quickly establish business partnerships and harmonious relationships with customers.
• Strong analytical skills: ability to develop structured action plans;
• Excellent presentation and communication skills.
• Results-oriented attitude.
• Availability to travel frequently.
• Autonomous.

Nice-to-haves

• Knowledge of box market in the Mid-West will be asset.
• Greenfield plant expertise will be asset.

Benefits

• Competitive Compensation
• Stimulating Work Environment
• Wide Range of Benefits
• Numerous Growth Opportunities