Technical Sales Representative

Morgan Truck Body - Morgantown, PA

Full-time

Morgantown, PA

Transportation Equipment Manufacturing

About the position

The Technical Sales Representative is responsible for providing exceptional customer support and converting leads into sales opportunities. This role involves close collaboration with Regional Sales Managers and the distributor network to ensure customer satisfaction and timely processing of sales orders.

Responsibilities

• Make outbound phone calls to new leads, previous leads, and existing customers.
• Convert leads into sales opportunities by following up on inquiries.
• Receive inbound phone calls from new leads and existing customers.
• Answer phone calls in a timely manner and return calls promptly.
• Work closely with Regional Sales Managers, distributor network, and customers to provide customer support.
• Process quotes in a timely manner.
• Log and process sales through the order entry process.
• Respond promptly to cancellations, credit memos, change orders, manual invoices, and customer complaints.
• Address customer complaints courteously and professionally.
• Coordinate with manufacturing and shipping departments to meet customer needs.
• Perform other duties as assigned.

Requirements

• Sales and customer service experience is a plus.
• Ability to work overtime on a regular basis to meet customer demand.
• Excellent phone and communication skills.
• Strong follow-up and follow-through skills.

Nice-to-haves

• Four-year degree is preferred.
• Truck van body construction knowledge is a plus.
• Excellent computer skills, especially in Word, Excel, and Outlook.
• AS400 or JD Edwards experience is a plus.