Technical Sales Support - Crusher Wears

Metso - Mesa, AZ

Full-time - Mid Level

Hybrid - Mesa, AZ

10,001+ employees

Repair and Maintenance

About the position

The Technical Sales Support - Crusher Wears role at Metso involves providing technical and commercial support to customers in the heavy industry sector, specifically focusing on mineral processing equipment. The position requires a comprehensive understanding of products and applications, with responsibilities including customer engagement, performance optimization, and data-driven insights. The role is based in Mesa, AZ, with up to 50% travel expected.

Responsibilities

• Collaborate with product support managers and Tier 2 support to enhance Crusher Wears and consumable products.
• Conduct field measurements, develop work scopes, recommend parts, select materials, and apply products effectively.
• Meet with customers to discuss and review optimization plans, ensuring their needs are met.
• Create detailed reports and evaluations from wear readings, visualized in CAD drawings.
• Work with the product line on proposal drawings for liner optimization in CAD.
• Support studies with local service hubs to reduce maintenance costs and recommend modifications or replacements to increase reliability.
• Follow up on installations and gather information for product improvements and optimization.
• Promote benchmarking processes within Metso at various site locations.
• Maintain detailed market intelligence in cooperation with the Sales Area organization.
• Support the Local Proposal department on complex solutions.

Requirements

• 5-10 years of experience in heavy industry, primarily with mineral processing equipment.
• Comprehensive understanding of crushing/screening processes and applications.
• Skilled in using CAD for creating detailed drawings and visualizations.
• Good oral and written communication skills, with the ability to solve problems and troubleshoot effectively.
• Experience working in a customer-focused and service-oriented environment.
• Degree in Mechanical, Mining, Chemical, or Mineral Process Engineering, or equivalent work experience.
• Comprehensive organizational skills and project management experience, with the ability to work under stress and meet deadlines.
• Willingness to travel frequently and on short notice.

Benefits

• Occupational healthcare
• Generous benefits plan
• Healthy living rewards
• Mental well-being services
• Engagement surveys
• Global incentive program tied to business and performance targets
• Hybrid working possibilities
• Extensive learning opportunities including ongoing growth dialogues and education assistance
• Mentoring programs and ambitious projects
• Worldwide support through a network of peers