Unclassified - Alexandria, VA
posted 4 months ago
Parsons is seeking a talented Technical Security Systems Application Engineer to join our dynamic team. In this pivotal role, you will provide Tier 3 engineering support to the Department of State's overseas mission, which encompasses over 260 facilities worldwide. Your primary responsibilities will include researching, developing, and implementing new system hardware and software integrations and upgrades while adhering to security best practices. You will also be tasked with recommending, demonstrating, and implementing technologies that will help expand, upgrade, and enhance efficiencies within the current environment. In addition to these responsibilities, you will create and maintain technical instructions and operating procedures, monitor and troubleshoot application functionality and performance, and investigate user performance to improve the overall user experience. Responding to support requests and assisting users with Tier 3 incident resolution will be a key part of your role. You will identify, analyze, and resolve system incidents, providing both short-term workarounds and long-term solutions. Furthermore, you will provide remote end-user support, ensuring that our systems operate smoothly and efficiently across all locations. This position is part of our Federal Solutions team, which delivers essential resources to our US government customers, ensuring the success of missions around the globe. Our diverse and intelligent employees drive state-of-the-art solutions in defense, security, intelligence, infrastructure, and environmental sectors. We promote a culture of excellence and teamwork, taking pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Join us in anticipating what's next and delivering the solutions our customers need now.