Amazon - Austin, TX

posted 5 months ago

Full-time - Mid Level
Austin, TX
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Amazon Security is seeking a Technical Program Manager with a strong delivery record and proven program management experience to join our Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon. This role will support security excellence initiatives in Defensive Security, developing trainings and exercises, analyzing operations, and managing the execution of projects and programs. This role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, in collaboration with the senior members of the Operations team. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams. You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key. If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers' data within a large global organization, this position will provide you with a challenging opportunity.

Responsibilities

  • Work across teams to drive, manage and track long-term projects
  • Provide consistent, executive-level reporting on project status and outcomes
  • Identify functional and technical requirements by collecting inputs from business, security, and technical teams
  • Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints
  • Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the secure solution
  • Clarify and drive project commitments as well as establish and maintain clear chains of accountability
  • Lead internal process improvement projects, including the development and implementation of internal tools
  • Drive security metrics delivery and improvements

Requirements

  • 3+ years of technical product or program management experience
  • 5+ years of working directly with engineering teams experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • Ability to support response operations, when necessary, outside of normal business hours

Nice-to-haves

  • 2+ years of software development experience
  • Experience with roadmap strategy and definition
  • Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

Benefits

  • Flexible work hours and arrangements
  • Endless knowledge-sharing, training, and other career-advancing resources
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