Technical Service Administrator Temp

$18 - $24/Yr

Nihon Kohden - Irvine, CA

Part-time - Entry Level

Irvine, CA

Merchant Wholesalers, Durable Goods

About the position

The Technical Services Administrator temp is responsible for assisting Technical Support, Repair Center, and Inventory Management teams to provide a high level of service to our customers. This role involves processing orders, managing customer inquiries, and ensuring timely service equipment processing.

Responsibilities

• Receive and process SAP notification orders from the technical support team for customers on exchanges, repairs, loaners, and service parts.
• Assist with change of ownership documents received from customer and ensure all information is accurately provided.
• Research customer inquiries regarding service billing discrepancies.
• Work closely with the repair and shipping team to ensure service equipment is processed timely.
• Assist technical support to ensure accuracy of information and proper processing of requests within the SAP system.
• Process DP90s billing.
• Contact and provide quotes to customers for purchase orders on non-warranty repairs.
• Maintain a balance within the loaner pool by contacting customers with loaners one week after the return of their repaired unit.
• Process consignment notifications for servicing NKA owned equipment from field personnel.
• Work closely with managers and VP of Operations to assist with the capitalization process of serialized equipment for the loaner pool to be used by customers.
• Work closely with inventory management and repair teams to maintain accurate serial history in SAP.
• Work with receiving team to correct and process returns with discrepancies.
• Work closely with customer service to assist with sales orders.
• Assist with processing returns from capital orders.
• Run reports and check the repair center outgoing shelf twice daily to ensure notifications are processed in a timely manner.
• Process and work with accounting on extended warranties for patient monitoring equipment.
• Assume responsibility for establishing and maintaining professional working relations with customers.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Requirements

• High school graduate or equivalent required.
• 1+ years of experience in customer service, technical service, or logistics operation with data entry.
• SAP, Oracle, Sage, Salesforce experience preferred.

Benefits

• Compensation based on skills, education, experience, and location.