Technical Service Engineer Staff - Software Development /QA

Lockheed Martin - Lexington, KY

Full-time - Mid Level

Lexington, KY

Transportation Equipment Manufacturing

About the position

Lockheed Martin's SOF GLSS Team is seeking a Technical Services Engineer to support multiple Special Operations groups in Lexington, KY. This role involves collaborating with various stakeholders to enhance logistics and sustainment services through technical analysis, troubleshooting, and process improvements within a Scrum team environment.

Responsibilities

• Serve as a Technical Analyst on a six-person Scrum team.
• Collaborate with product manager, developers, and stakeholders to understand requirements and acceptance criteria.
• Reproduce and troubleshoot issues, identify code inefficiencies, and perform necessary re-testing.
• Thoroughly test application code in a Quality Assurance environment before release to Production.
• Work closely with onsite customers to understand business needs and cultivate process improvements.
• Assist in identifying and creating product backlog items, bugs, user stories, and acceptance criteria.
• Identify and implement process improvements to enhance QA efficiency and business processes.
• Participate in Agile meetings/events, including daily stand-ups, sprint planning, and retrospectives.
• Contribute to continuous improvement of testing processes and methodologies.
• Provide program management support for review, analysis, control, and presentation services.
• Represent the organization during software system development for core business processes.
• Work with analysts and developers to standardize data naming conventions and maintain an enterprise data dictionary.
• Coordinate with enterprise representatives to establish data sharing relationships.
• Review and analyze customer requirements with government lead teams to represent organizational needs accurately.
• Provide recommendations for improvement during logistics automation initiatives planning phases.
• Attend IPRs, IPTs, Working Groups, and project meetings.
• Conduct technical analyses and evaluations continuously.
• Identify deficiencies and inefficiencies, providing recommendations in briefings and reports.
• Assist with user training, update/create User Guides, and perform other duties as assigned.

Requirements

• Extensive Logistics Management experience with exposure to multiple Logistics Information Automation Systems and DoD Inventory Management Systems.
• Ability to effectively work with internal and external customers to gather requirements and troubleshoot issues.
• Experience with bug tracking and test management tools (e.g., Jira, Azure DevOps, TFS).
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Detail-oriented with project management skills and ability to balance multiple tasks.
• Strong written and oral communication skills.
• Strong interpersonal skills; ability to work well with others and independently.
• Ability to work in a fast-paced, multi-tasking environment.
• Bachelor's degree in a related field required.
• SECRET clearance required.

Nice-to-haves

• Automation program management experience with exposure to ERP solutions.
• Experience with Federal Acquisition Regulation (FAR) and DoD Supplement (DFAR).
• Demonstrated proficiency with Microsoft Office Products.
• Previous experience in a SSA and Stock Record Account with knowledge of processes and procedures.
• Working knowledge of Financial Improvement Audit Readiness (FIAR).
• Working knowledge of Enterprise Business Systems Convergence (EBS-C).
• User Experience/User Design experience is a plus.
• Experience in supporting Agile/Scrum software development.
• Self-motivated and confident in making independent decisions.

Benefits

• Flexible work schedules including condensed work weeks.
• Paid Time Off benefits.
• Comprehensive benefits package including health insurance and retirement plans.