Technical Service Engineer

Johnson Matthey - Oklahoma City, OK

Part-time - Mid Level

Remote - Oklahoma City, OK

10,001+ employees

Primary Metal Manufacturing

About the position

As a Technical Service Engineer at Johnson Matthey, you will serve as the primary technical contact for customers, providing expertise and support across the region. This role involves both remote communication and travel to customer sites, contributing to new projects and services while collaborating with various teams to optimize technology design and offerings.

Responsibilities

• Providing technical service to customers through direct customer support.
• Building and maintaining effective partnerships with customers in an ethical and safe manner.
• Coaching and mentoring JM's technical service engineers.
• Identifying and developing opportunities to demonstrate JM's technical expertise to the wider markets/industry through conferences, papers, webinars, etc.
• Serving as a trusted advisor for customers, providing advice in areas important to the customer which may be outside of JM's technology offering.
• Collaborating with the Technical Service teams to collect data and share learnings with the Process Engineering, R&D, and Market teams to optimize technology design and offer.
• Supporting R&D, Market, and Manufacturing teams on new product development, providing technical and market information with a customer focus.
• Developing opportunities for the introduction of new products and new service offers to customers.
• Working with the Digital team to provide technical product input/ownership for current and future digital products.

Requirements

• Degree in a scientific/technical discipline e.g. Chemical Engineering.
• Background in catalysts, absorbents, chemicals and/or additives.
• Detailed knowledge of Generic plants.
• Generic plant design, operating experience - desirable.
• Significant technical service experience.
• Strong understanding of customers' business and production process.
• Ability to drive change.
• Experience defining best practice processes.
• Strong communication skills, both verbal and written.
• Capable of working independently to deliver business critical objectives.
• Confident public speaker.
• Proficient written and spoken English communication skills.

Benefits

• Competitive compensation package
• Bonus
• Excellent pension contributions
• 20 days annual leave
• Wellbeing programs for employees and their families