Technical Service Manager
Milner•Norcross, GA
349d
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About The Position
The Technical Services Manager will oversee the help desk operations within the Service IT department, ensuring exceptional service delivery and adherence to service level agreements (SLAs). This role involves managing daily operational support, mentoring team members, and aligning IT strategies with organizational goals. The manager will also handle escalations for complex issues and develop reports on service desk performance metrics. The position is based in Norcross, Georgia, and requires a commitment to customer service excellence and continuous improvement.
