Technical Services Professional

Full-time - Entry Level

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

You will play a pivotal role in developing and supporting application solutions, resolving production issues, and performing testing activities. Collaborating closely with client personnel and other teams, you will contribute to identifying functional requirements and designing tailored solutions. As an Infrastructure Specialist for the CIO Hybrid Cloud Z IT Operations team, you will maintain, support and help to enhance the mission-critical mainframe systems which support IBM's key internal applications. You will have opportunities to learn about other technologies, such as Linux and OpenShift on Z, and the observability tools which drive our automation. You will use tools such as the Z console, Tivoli Workload Scheduler (TWS), Jira and ServiceNow. You will receive extensive structured training and have the opportunity to certify on the solutions we support.

Responsibilities

• Learning new skills, and enhancing existing ones through our training plan.
• Working with experienced operators on one or more of the five teams in Operations, monitoring and controlling the operation of the mainframe hardware and software.
• Starting and stopping system tasks, monitoring the system consoles for unusual conditions, and working with the system programming and production control staff to ensure the health and normal operation of the systems.
• Making sure that batch workloads run to completion without error or delay.
• Analyzing first-level problems for all systems, resolving and routing as appropriate, supporting the systems management processes specific to requirements.
• Attending team standups or cross-functional interactions.
• Using IBM's Slack channels to interact with other colleagues across the company on business, technical and social topics.

Requirements

• Technical background (IT infrastructure and operational systems)
• Customer relationship skills
• Attending graduation in IT areas (computer science, information security, systems analysis, etc.) or graduation completed
• Availability to work on a flexible schedule, including night shift and weekends
• Competence in spoken and written English

Nice-to-haves

• Programming Languages: JCL, REXX, Python/YAML, SQL, others would be considered a plus
• Understanding of basic software architectures or of infrastructure such as X86
• Knowledge of Network technologies
• zOS concepts and system programming would be ideal but is NOT required