Technical Services Project Manager (PR23154)

Tmeic - Roanoke, VA

Full-time

Roanoke, VA

Professional, Scientific, and Technical Services

About the position

The Technical Services Project Manager at TMEIC Corporation is responsible for leading and managing matrix teams to ensure the successful execution of service projects, agreements, and client requests. This role focuses on client satisfaction through effective communication, contract compliance, and timely resolution of issues, while also identifying opportunities for business growth and process improvements.

Responsibilities

• Serve as single point of contact for client service projects, agreements, and spare parts.
• Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues.
• Drive client satisfaction through effective communication and order management.
• Coordinate cross-functional project teams for successful execution of service projects.
• Provide timely updates on service project performance and client relationship issues to immediate manager.
• Recommend and implement risk assessment and abatement plans to meet targets.
• Identify opportunities and provide recommendations for improvements on installed base management and new solutions development.
• Produce and maintain records of service project communications and business activities per corporate guidelines.
• Design competitive and viable technical approaches to resolve client issues.
• Produce accurate project execution estimates for cost and price evaluations of potential service orders.
• Develop pricing strategies to maximize service project margins.
• Evaluate supplier proposals to determine best technical and economical solutions.
• Identify opportunities and execute process improvement initiatives in the organization.
• Collect, analyze, and regularly report fleet data to management.

Requirements

• 2 years of project, engineering, or technical leadership experience in a technical environment.
• Demonstrated successful working relationships with clients, suppliers, and other contacts.
• Strong leadership, interpersonal, organizational, administrative, and communication skills.
• Proficiency in MS Outlook, Excel, Word, and PowerPoint.
• Availability to travel domestically and internationally 25% of the time.

Nice-to-haves

• 5 or more years of project management experience, including capital contracts over $1M.
• 5 or more years of systems or application engineering experience.
• Demonstrated success in client-facing, sales, or marketing roles.
• Proficiency in Oracle.
• Proficiency in MS Projects and Access.