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Technical Services Specialist
Budderfly - Shelton, CT
posted 3 months ago
About the position
The Technical Services Specialist at Budderfly plays a crucial role in supporting technical training and quality control for the Technical Services team. This position is essential for ensuring that advanced energy-saving technologies operate efficiently, thereby enhancing customer satisfaction and contributing to the company's mission of reducing global carbon emissions. The successful candidate will leverage their technical expertise to troubleshoot complex issues, develop training materials, and maintain high standards of service quality.
Responsibilities
- Acts as primary technical resource for the Technical Services team regarding Budderfly and Budderfly-installed technologies.
- Drives for updates from internal and external teams to ensure up-to-date information is available for the team.
- Continually monitor Technical Services ticket submissions to ensure quality resolution of reported issues in addition to potential technical gaps.
- Personally intervene on escalations to ensure swift resolution to unique and complex situations.
- Travel to customer sites on occasion to ensure quality control of issue resolution and to ensure best practices are established for preventing similar issues in the future.
- Collaborate with Services Improvement Manager to create and maintain technical training documentation for the Technical Services team.
- Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services issue resolution process.
- Develop and monitor Technical Services team quality control of completed work (internal and external to Budderfly).
- Review team members' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
- Maintain communication with Technical Services team members to ensure learned best practices are conveyed quickly after development.
- Direct team members to meet service demands and customers' expectations.
- Designs, develops, indexes, and maintains process and technical documentation.
- Promotes training opportunities and resources to employees.
- Keeps daily logs and records of all functions in Company systems.
Requirements
- Minimum of 5 years proven field experience in commercial HVAC/R or similar technical field.
- Associate or Bachelor's degree in technical field preferred.
- Maintaining positive relationships with contractors and customers.
- Coordinating multiple projects concurrently.
- Documenting technical processes.
- Experience in quality control and commissioning is a benefit.
- Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC Installation trade.
- Excellent verbal and written skills.
Nice-to-haves
- Enjoys continuous learning, as supported by your organization, both technically and professionally.
- Experience in quality control and commissioning is a benefit.
Benefits
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Opportunities for advancement
- Life insurance
