Ascendum Solutions - Germantown, WI
posted 2 months ago
Full-time - Mid Level
Germantown, WI
Publishing Industries
About the position
The Technical Services Supervisor at Systems, LLC is responsible for overseeing the Technical Services personnel within the Customer Experience and Technical Support group. This role involves supervising staff, managing work assignments, and ensuring compliance with health and safety guidelines. The supervisor will also be involved in performance evaluations, training, and maintaining documentation, while promoting a culture of safety and efficiency within the team.
Responsibilities
- Directly supervise Technical Services personnel; prioritize, schedule, and delegate work assignments.
- Responsible for approving timesheets, approving/tracking time off requests, and completing performance evaluations for direct reports.
- Ensure the completion and maintenance of all required paperwork, documentation, file, record, etc.
- Develop improved processes and methods to increase departmental productivity.
- Facilitate training sessions for subcontractors, dealers, customers, etc.
- Promote safe practices regarding the operation, installation, and repair of products.
- Demonstrate leadership and effective communication at all levels of the company.
- Ensure proper staffing to maintain phone and email queue.
- Responsible for all technical writing including owner's manuals, TS Bulletins, ECNs etc.
- Participate in discovery for legal issues as needed.
- Comply with health and safety guidelines and rules; ensure compliance across teams.
- Protect Chamberlain Group's and Systems' reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops and participating in professional societies.
- Contribute to team efforts by accomplishing related results and participating on projects as needed.
- Motivate and lead a high performance team by attracting, developing, engaging and retaining team members.
- Drive performance management and compensation processes by communicating job expectations and providing feedback.
- Maintain transparent communication through department meetings and regular interpersonal communications.
Requirements
- Technical school or associate's degree
- 5+ years of related experience
- 2+ years of supervisory experience
- Ability to train and educate customers and products and related support
- Ability to read and interpret complex engineering and layout drawings
- Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc.
- Excellent communication skills- verbal, telephone, in-person and written
- Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
- Understanding of electronics, electrical field wiring and control wiring
- Valid driver's license with good record
Nice-to-haves
- Bachelor's Degree
- Experience with a loading dock manufacturer
- Basic welding knowledge
Benefits
- Paid parental leave
- Paid holidays
- Disability insurance
- Dental insurance
- Tuition reimbursement
- Paid time off
- Parental leave
- Vision insurance
- 401(k) matching
- Life insurance
