Technical Solutions Engineer

$90,000 - $110,000/Yr

Jobot - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Administrative and Support Services

About the position

We are seeking a passionate and driven Technical Solutions Engineer to join our dynamic team in the technology industry. This unique position is ideal for a highly skilled professional with a strong background in Intelligent Transportation Systems (ITS), IMSA Traffic Signal, Transportation, and Customer Success. The successful candidate will be responsible for developing and implementing technical solutions, providing technical training, and ensuring customer success. This role requires a minimum of 4 years of relevant experience. As a Technical Solutions Engineer, you will play a crucial role in designing, developing, and implementing Intelligent Transportation Systems (ITS) solutions tailored to meet the specific needs of our customers. You will provide technical expertise in the areas of IMSA Traffic Signal and Transportation, ensuring that our clients receive the highest level of service and support. Your responsibilities will also include conducting technical training sessions for both customers and internal teams, ensuring a thorough understanding of our products and solutions. Collaboration with the customer success team will be essential to guarantee customer satisfaction and success. You will troubleshoot and resolve any technical issues that may arise during the implementation or use of our products, staying abreast of the latest developments and trends in the technology industry, particularly in ITS, IMSA Traffic Signal, and Transportation. Additionally, you will work closely with the product development team to ensure our products are up-to-date and meet the evolving needs of our customers. Providing prompt and professional technical support to customers, addressing their queries and concerns, will be a key aspect of your role. Join us and be a part of a team that is passionate about delivering innovative technical solutions that make a real difference in the world of transportation. We are excited to meet you!

Responsibilities

• Design, develop, and implement Intelligent Transportation Systems (ITS) solutions to meet the needs of our customers.
• Provide technical expertise in the areas of IMSA Traffic Signal and Transportation.
• Conduct technical training sessions for customers and internal teams to ensure a thorough understanding of our products and solutions.
• Collaborate with the customer success team to ensure customer satisfaction and success.
• Troubleshoot and resolve any technical issues that may arise during the implementation or use of our products.
• Stay abreast of the latest developments and trends in the technology industry, especially in the areas of ITS, IMSA Traffic Signal, and Transportation.
• Collaborate with the product development team to ensure our products are up-to-date and meet the needs of our customers.
• Provide technical support to customers, addressing their queries and concerns promptly and professionally.

Requirements

• Minimum of 4 years of relevant experience in Intelligent Transportation Systems (ITS), IMSA Traffic Signal, and Transportation.
• Strong background in customer success and technical solution development.
• Excellent communication and interpersonal skills to effectively train and support customers.
• Ability to troubleshoot and resolve technical issues efficiently.
• Familiarity with the latest trends and developments in the technology industry.