About the position
As a Technical Solutions Engineer at Epic, you will engage in problem-solving with a purpose, working on software that has a significant impact on the healthcare of 305 million patients globally. Your role will involve collaborating with customer counterparts to address mission-critical and complex issues that go beyond simple troubleshooting. You will be responsible for diagnosing problems, identifying effective solutions, and managing the implementation of these solutions, which may require coordination across multiple physical locations and various stakeholders. This position is not just about fixing issues; it’s about innovating and improving health systems that serve millions of people. Epic's clientele includes some of the top-ranked health systems recognized by U.S. News and World Report, such as the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente. You will have the opportunity to work with leading academic medical centers, including the University of Wisconsin, University of Michigan, University of California, University of Texas, and The Ohio State University, among others. This exposure will allow you to test the limits of your problem-solving skills and contribute to the most innovative health systems in the world. The work environment at Epic is designed to foster creativity and productivity. Our state-of-the-art campus features uniquely themed spaces that encourage collaboration and focus, whether you are in an office, a conference room, or relaxing by the fireplace. The culinary experience is equally impressive, with a variety of meal options available at affordable prices, prepared by talented chefs from renowned restaurants. After five years of service, employees are rewarded with a four-week sabbatical, allowing them to explore the world and pursue personal interests. Located just outside Madison, Wisconsin, Epic is situated in a city recognized for its burgeoning tech talent and vibrant community. Madison has been lauded for its livability, affordability, and as a great place for young professionals. At Epic, you will not only engage in meaningful work but also enjoy comprehensive benefits that support your health and well-being as you advance in your career. Your compensation will be merit-based, reflecting the impact of your contributions, and you will be eligible for annual raises, bonuses, and stock grants, further aligning your success with that of Epic and its customers. We are committed to diversity, equity, and inclusion, recognizing that inclusive teams create better software that enhances the quality of care for all patients.
Responsibilities
- Diagnose complex software issues and identify effective solutions.
- Manage the implementation of solutions across multiple locations and stakeholders.
- Collaborate with customer counterparts to address mission-critical problems.
- Engage in innovative problem-solving to improve health systems.
- Work with top-ranked health systems and academic medical centers.
Requirements
- Bachelor's degree or greater.
- A history of academic excellence or professional success.
- Willingness to travel occasionally to customer locations.
- Eligible to work in the U.S. without visa sponsorship.
- Relocation to the Madison, WI area (reimbursed).
Benefits
- Comprehensive health benefits.
- Merit-based compensation with annual raises and bonuses.
- Stock grants for employees.
- Four-week sabbatical after five years of service.
- Relocation assistance to Madison, WI.
